Hello,
I was did some updates on my website and when i try to upload or preview it i get an error message- an unknown error occurred while accessing an unnamed file.And program freeze.I have to use "Task manager" to close it.
So, now i really do not know what to do:( I did reinstall VSD.No results. I try to use Dreamweaver,but it's getting so messy:( I try to zip all files and transfer to other PC,but was unable to load site
How i can fix it??? I really need HELP!!!! Do I have to start all over?????
Thank you,so much
Elena

Hi Elena,

We need some more information:
Which Windows version are you running?
If Vista, have you turned the UAC off?
Have you installed the latest VSD?
Did you install it to its default location?
Does the problem occur every time?
Have you had similar problems with other programs?

When you transfer a site built in VSD to another computer, the file structure (like where your graphics etc are located relatively to the page files) have to be the same as on the original computer. If it is not the same, there may be problems opening the site on the new computer. Also, if you made changes in Dreamweaver, there could be difficulties.

Hello,
Which Windows version are you running? Vista 32 bit
If Vista, have you turned the UAC off? How I have to do that?
Have you installed the latest VSD? Yes! I just downloading on July 27th.
Did you install it to its default location? Yes
Does the problem occur every time?No. As soon i put new pictures on my website and try upload it i start to get this error message and program freeze.
Same things happen on my second PC At exact same point.
Have you had similar problems with other programs? No.
Thank you, so much
Elena

The UAC (User Access Control) is a security built in to prevent unexperienced users from messing things up. If you know your ways about the pc and Vista, you can turn it off, because else you will have to confirm that you know what you are doing for nearly everything. It becomes quite irritating, and also installing software is easier with the UAC turned off. You do it in the Control panel, User accounts, in there you see something like turn on or off the UAC.

I think it may be best if you get in touch directly with the support desk about your issue.

I am getting the same error message when I try to save, preview, or upload my site from VSD. Could you let me know how this was fixed because I'm getting nowhere with my Coffee Cup help requests. Dan

Hi Dan,

I'm not sure if CC support send out mail notifications when they have replied to some ticket. Have you checked in your 'support room' under Get support at the top of this page? Usually they are quite quick at answering.

Anyway, I'll alert someone to your problem.

Orlando has been talking with you all day today and you had a phone call with us. We are definitely not ignoring you!

Hello Elena,

Exactly what format where the images in? Are they jpg, bmp, jpeg, gif, png?

I would also like to see if you can send us your .vnu file along with the "_websites" folder in zip format so we may have a closer look. If you would like to create a support ticket with our office that would be great as it will ensure we have a running tech on the issue.

Thank you,

Hello, Orlando
All the images in JPG format.
Where I can e-mail the zip???
I did create an ticket but from there we go to nowhere:(
Thanks,
Elena

Go to our support room and create a support ticket. You will be able to attach the images there.