Worked fine, then stopped. Pls help!

User 2260519 Photo


Registered User
13 posts

Suddenly, for no apparent reason at all, the user/pw box is not allowing anyone to log into the protected portion of my site. It keeps cycling back to a blank box, no error message or anything.

My site was created with VSD and my domain/hosting is with GoDaddy, but like I said, it was working FINE and now suddenly it ISN'T. I have not made changes to my computer or added software.

I'm at my wit's end. Please someone, reasonable advice as to why this could happen..?

M.
User 103173 Photo


VP of Software Development
0 posts

I would suggest opening a support ticket Melissa and send us your .hdb file so we can take a look at what is going on. The .hdb file contains sensitive information that should not be posted here in a public forum.
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User 2260519 Photo


Registered User
13 posts

Sure, will do. Where do I find an .hdb file? Thanks.
User 103173 Photo


VP of Software Development
0 posts

You will have to turn on hidden files and folders in order to access this file. Here's how:

Windows XP
Open your My Computer folder. Select Tools > Folder Options > View tab. Scroll down and select Show Hidden Files and Folders. It's also a good idea to uncheck Hide Extensions for Known File Types.

Windows 7/Vista
Open your My Computer folder. Select Organize > Folder and Search Options > View tab. Scroll down and select Show Hidden Files and Folders. It's also a good idea to uncheck Hide Extensions for Known File Types.

Once you have turned on hidden files, you'll find the .hdb file at the following file path:

Vista:
C:\Users[username]\AppData\Roaming\CoffeeCup Software\CoffeeCup
Website Access Manager\Databases

XP:
C:\Documents and Settings\[User-Account]\Application Data\CoffeeCup
Software\CoffeeCup Website Access Manager\Databases\
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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