Samsung Galaxy 5 not showing Submit...

User 2334877 Photo


Registered User
2 posts

Samsung Galaxy 5 not showing Submit button. My form works on all other phones that I know of but for some reason not the samsung galaxy. The whole form shows and works but there is not Submit button.
User 10077 Photo


Senior Advisor
1,096 posts

Can you supply a URL where we can see it?
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I provide personalized help for Coffeecup Users including personal or group training for Site Designer, Web Form Builder and more via Zoom.
Email me at support@uscni.org or call 865-687-7698.

Did you know that Web Form Builder can be used for both simple and complicated forms and that it's not limited to the default fonts and buttons? Take a look at a form we developed for WindowTinting.com.
https://forms.windowtinting.com/forms/w … ppingcart/
User 103173 Photo


VP of Software Development
0 posts

Brian Durfee wrote:
Can you supply a URL where we can see it?

http://www.splashschoolusa.com/swimming-enrollment.html
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User 10077 Photo


Senior Advisor
1,096 posts

I have a Galaxy S4 Active and had the same issue. After checking out the page, there is a work-around for you. I don't know how much you know about WFB, so I'm going to give the details. If you just want the short answer, skip to the bottom where it says, "What You Need To Do."

When you export from WFB, it gives you the script that you put on your page. That code puts an iframe window on your page. The form itself is on a page elsewhere in the WFB exported files, but when you put it all on your server, the iframe window on your web page shows the form in it. The iframe does not scroll which means if the form that is displayed is longer than the iframe, the portion that is longer than the iframe will not show.

If you look closely at the window on your page, you will notice that the bottom border of the iframe window is not showing. That clued me in that the issue is the length of your form. I found that to be true when I used my Galaxy S4 to go directly to the form page at
http://www.splashschoolusa.com/splash-l … ssons.html
and the submit button shows up just fine.

In other browsers, the iframe can stretch tall enough to see the bottom of the form. Therefore, in this case, I personally believe it is a limitation of the Galaxy's web browser. All you need is a work-around to compensate for the mobile browser's shortfall.

What You Need To Do
You need to shorten your form, and there are two easy ways to do it.

Option 1. Move the "Splash School Waiver and Policies" off of the form and put them on the page itself.

Option 2. Add a Text Area and check the "Read only" box. After you export the form, go to the form html and add the "Splash School Waiver and Policies" as the default entry in the Text Area. This will create a much shorter box on the form that will scroll. Visitors can scroll through all of the policies to read them.

I hope that helps. :D
ASK ME ANYTHING
I provide personalized help for Coffeecup Users including personal or group training for Site Designer, Web Form Builder and more via Zoom.
Email me at support@uscni.org or call 865-687-7698.

Did you know that Web Form Builder can be used for both simple and complicated forms and that it's not limited to the default fonts and buttons? Take a look at a form we developed for WindowTinting.com.
https://forms.windowtinting.com/forms/w … ppingcart/
User 2334877 Photo


Registered User
2 posts

Thank you both for your help on this!

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