No Confirmation Email Sent; Form...

User 2896724 Photo

Registered User
10 posts



I am having an issue where I can fill out the web-form, press submit, and it will successfully send an email to me with the contents of the webform. However, despite having set up the confirmation email, I do not receive a confirmation email sent to the submitted email address. I did set up Mail Chimp, and it seems like Mail Chimp is getting the contact information including email address just fine.

It looks like the server is set up fine... … essiontest


Is there a way to use absolute paths instead of relative pasts? Or is there a way to move the forms to a different folder on the server? EG, like forms/Quick Quote instead of just /Quick Quote. Finally, it seems if i have having 5-6 different forms on my website it looks like there is a lot of duplicate files, is there a way to reduce that? One last thing, i do not like having the IP address listed on the "submit sucessfully page". To me, the IP address looks threatening or an invasion of privacy for my customers.

User 187934 Photo

Senior Advisor
18,175 posts

Hi Michael,

Rename your form with no spaces in the name. Some scripts struggle with spaces. Use a _ between words for separations if need.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

Here's my S-Drive site with
examples of what can be accomplished in VSD.
Here's my CoffeeCup SCCP Shop with examples of what can be done.
This is a site I built for my work.(RSD)
This is a site I built for use in my job.(HTML Editor)
This is my personnel site used for testing and as an easy way to share photos.(RLM imported to RSD)
User 2896724 Photo

Registered User
10 posts


I just tried that, but no joy.
User 2686783 Photo

Registered User
83 posts


I also prefer not to have the IP address on the emails. To remove it you need to delete the fromaddress in both formpage.cls.php and messagepostmerger.cls.php.

First, open fbapp, then php, then open formpage.cls.php. You want to delete lines 112-120. (see the attached photo for the lines you need to delete) Close formpage.cls.php and open messagepostmerger.cls.php. You want to delete the comma at the end of line 132 through the first) at the end of line 133. Basically, the new line 132 should read
'_submitted_' => _T('Submitted On') );

The thing to remember is - these changes will need to be made every time you change the form.


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