live chat javascript breaks form...

User 2874059 Photo


Registered User
4 posts

My company uses a live chat javascript on our pages to help customers with any questions. is there a safe place to put the following script because on the form pages it sometimes breaks the form signature pad and the display rules but a refresh of the site fixes it most times. sometimes everything works and sometimes it does not. I am asking the live chat creators if they have any variations of the <script> tag that I can use, in the meantime I thought I would see if anyone else has had issues like this.

this is the script in question:

<!-- End of the body content for CoffeeCup Web Form Builder -->

<script type='text/javascript'>
(function() {
var s = document.createElement('script');s.type='text/javascript';s.async=true;s.id='lsInitScript';
s.src='https://livesupporti.com/Scripts/clientAsync.js?acc=fce842ea-fc93-41ee-9e2c-66213a2cccce&skin=Classic';
var scr=document.getElementsByTagName('script')[0];scr.parentNode.appendChild(s, scr);
})();
</script>

</body>
</html>
User 187934 Photo


Senior Advisor
20,181 posts

Hi William,
Give this a try.
<script type="text/javascript">
//<![CDATA[
window.onload=function(){ (function() {
var s = document.createElement('script');s.type='text/javascript';s.async=true;s.id='lsInitScript';
s.src='https://livesupporti.com/Scripts/clientAsync.js?acc=fce842ea-fc93-41ee-9e2c-66213a2cccce&skin=Classic';
var scr=document.getElementsByTagName('script')[0];scr.parentNode.appendChild(s, scr);
})(); }
//]]>
</script>
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
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This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
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User 2874059 Photo


Registered User
4 posts

It works, Thanks so much! Also, I was wondering if there is a workaround to the lack of tooltips in Web Form Designer. I have an image of a little "i" that i would like to add and then have a line of text show up on hover of this image. Is that possible?
User 187934 Photo


Senior Advisor
20,181 posts

There's a couple of ways. Does it need to be a balloon style or can it show in the area around the i?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2874059 Photo


Registered User
4 posts

I think balloon style would be nice
User 187934 Photo


Senior Advisor
20,181 posts

You should be able to grab jquery ui with tooltip and add it to your form.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2874059 Photo


Registered User
4 posts

THANKS! :D

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