Help with Payments form...

Jun 27th, 2014 at 10:50 PM
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Darren Williams
Registered User
24 posts

Support topic opened. I'm going to play with some ideas in the meantime. I was hoping to have this running this week.
Jun 27th, 2014 at 11:46 PM
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Darren Williams
Registered User
24 posts

OK. Support says it won't work until a future release. I'm ok with saving to a text (csv) file because that will work just as well for my purposes. However, I cannot get that to work either. I am getting a 500 Internal Server Error. I have tried:
1. changing permissions to the storage folder and all sub folders/files to 777
2. manually creating a blank csv file (WFB wasn't creating it automatically)
3. No luck.
4. Frustrated.
5. Help
Jun 28th, 2014 at 12:11 AM
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Scott Swedorski
VP of Software Development
0 posts

Darren Williams wrote:
OK. Support says it won't work until a future release. I'm ok with saving to a text (csv) file because that will work just as well for my purposes. However, I cannot get that to work either. I am getting a 500 Internal Server Error. I have tried:
1. changing permissions to the storage folder and all sub folders/files to 777
2. manually creating a blank csv file (WFB wasn't creating it automatically)
3. No luck.
4. Frustrated.
5. Help

A 500 error means permissions are not correct. You will need to address that issue at the server level for Form Builder to be able to save there. That isn't something the software can auto-correct for you.
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Jun 28th, 2014 at 12:22 AM
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Darren Williams
Registered User
24 posts

If I change the permissions to the storage folder and all sub-files to 777 on the server would that not solve the permissions issue? It didn't work for me.
Jun 28th, 2014 at 12:27 AM
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Scott Swedorski
VP of Software Development
0 posts

Darren Williams wrote:
If I change the permissions to the storage folder and all sub-files to 777 on the server would that not solve the permissions issue? It didn't work for me.

It could be the main folder above (your public_html folder) also needs permissions changed. Until the 500 error disappears, you will continue to have issues saving to a CSV file.
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Jun 28th, 2014 at 12:31 AM
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Darren Williams
Registered User
24 posts

Isn't that a security issue? To change permissions on the public_html folder gives read/write to the entire website.
Jun 28th, 2014 at 12:45 AM
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Scott Swedorski
VP of Software Development
0 posts

Darren Williams wrote:
Isn't that a security issue? To change permissions on the public_html folder gives read/write to the entire website.

It certainly can be, so do that with caution. ;)

Personally, I have never used a server that required the permissions to be modified for read/write through http so something on this server must be configured in a unique way.
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Jun 28th, 2014 at 12:48 AM
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Darren Williams
Registered User
24 posts

I've always used FTP so I don't know. I guess I'll open a ticket with the host and see what they say. Ugh.
Jun 28th, 2014 at 08:50 AM
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Darren Williams
Registered User
24 posts

I opened a ticket with the webhost and now have the csv upload working. Permissions needed to be 755 on all folders
Jun 28th, 2014 at 09:46 AM
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Eric Rohloff
Senior Advisor
20,271 posts

Awesome! You can do some great things with a csv. Prism has started showing up again and he is very good with CSV files and their manipulation.
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