Form not Sent to Notification Site

User 2163161 Photo


Registered User
10 posts

I have used the Form Builder successfully in the past before you developed the Responsive Email Designer. I noticed that the Form now can interact with the RED.

When I completed my new form, the form contents are not sent to the Notification site but the Confirmation Message is sent to the email of the person that filled out the form I've looked at the code in the form.cfg.php file and there are references to RED (e.g., "is_from_red" : false,).

Does anyone have any idea why the Notification message is not being sent? Do I have to buy RED before my form will work?

User 187934 Photo


Senior Advisor
20,181 posts

Hi Chick,
Go to the Notification tab and make sure you have an email entered for the form to send to in the To: field.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2163161 Photo


Registered User
10 posts

I do have the email address entered in the "To" field on the Notifications tab. Any other suggestions?
User 187934 Photo


Senior Advisor
20,181 posts

I would make sure you have all of those notification settings filled in and you've selected an email template.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 122279 Photo


Senior Advisor
14,447 posts

Also, make sure the 'from' address is one pertaining to the domain where the form is hosted. Some servers are very particular about that.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 2163161 Photo


Registered User
10 posts

The problem turned out to be that GoDaddy has spam filters which prevent messages with certain words from being sent... In my case, it was the word "Request" in the Subject line.
User 122279 Photo


Senior Advisor
14,447 posts

Good grief! 'Request' is just a normal word! :mad: It has nothing do do with swearing, indecency, crimes what so ever. When will they add the word 'Coffeecup' to their list? :rolleyes:
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 187934 Photo


Senior Advisor
20,181 posts

GoDaddy has a unique way of handling emails.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2058764 Photo


Registered User
3 posts

I am also having the same problem and I use goDaddy, can you please tell me how you solved the issue on the goDaddy side? I don't even know where to look for the spam filter on there.

I appreciate any help I can get, I am literally losing money since my forms are not going through.
User 122279 Photo


Senior Advisor
14,447 posts

I don't use GoDaddy, so I can only suggest what I wrote in an earlier post in this thread. It seems that many hosting servers need to have the 'from' address being one that pertains to the domain hosted with them. I recently read that also the 'To' address (the address to which the filled-in forms are sent) also should be one from the same domain, not sure if that applies to GoDaddy, but you could always try.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com



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