Email Sent Before Paypal Payment -...

Apr 4th, 2015 at 02:38 PM
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Sue Lister
Registered User
166 posts

Scott Swedorski wrote:
Toni R wrote:
Is this now addressed in the latest 2.5 update? It would be great if you could send a confirm email before (and/or) after confirmed payment has been made. Even have emails sent out if payment was cancelled or failed would be a bonus.

No, this has not be addressed. See change logs for full list of what was included: http://www.coffeecup.com/forums/web-for … ange-logs/




If this is not included (which I think should be a top priority) please can you tell me why there are both "Receipt" & "Confirmation " in the email templates. That doesn't make a lot of sense!
Attachments:
www.heylisflorist.co.uk - My Florist Shop.
www.woodentopstoys.co.uk - My Wooden Toy Shop.

I use CoffeeCup HTML Editor, WIS, Direct ftp, Sitemapper, Website Insite & RED Personal to create my websites.

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Apr 4th, 2015 at 02:57 PM
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Scott Swedorski
VP of Software Development
0 posts

please can you tell me why there are both "Receipt" & "Confirmation " in the email templates. That doesn't make a lot of sense!

It makes total sense Sue! :)

Confirm Emails are the auto-responders. If payments are enabled, you can send a customized receipt or simply an email. We give you choices. ;)
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Apr 4th, 2015 at 03:23 PM
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Sue Lister
Registered User
166 posts

But what ever you put in the confirmation email, it is sent out BEFORE the customer has actually paid. That is the point. We need the "You have paid" email to be sent out AFTER payment has been successful.
www.heylisflorist.co.uk - My Florist Shop.
www.woodentopstoys.co.uk - My Wooden Toy Shop.

I use CoffeeCup HTML Editor, WIS, Direct ftp, Sitemapper, Website Insite & RED Personal to create my websites.

Send your parcels with Despatch Bay! Signup using this code and get £10.00 worth of free shipping http://despatchbaypro.com/s/1H431
Apr 4th, 2015 at 03:36 PM
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Scott Swedorski
VP of Software Development
0 posts

Sue Lister wrote:
But what ever you put in the confirmation email, it is sent out BEFORE the customer has actually paid. That is the point. We need the "You have paid" email to be sent out AFTER payment has been successful.

That is not an option within Form Builder at this time.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Apr 4th, 2015 at 03:52 PM
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Sue Lister
Registered User
166 posts

So it doesn't make any sense. ;)

When will it be an option?
www.heylisflorist.co.uk - My Florist Shop.
www.woodentopstoys.co.uk - My Wooden Toy Shop.

I use CoffeeCup HTML Editor, WIS, Direct ftp, Sitemapper, Website Insite & RED Personal to create my websites.

Send your parcels with Despatch Bay! Signup using this code and get £10.00 worth of free shipping http://despatchbaypro.com/s/1H431
Apr 4th, 2015 at 03:56 PM
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Scott Swedorski
VP of Software Development
0 posts

Sue Lister wrote:
When will it be an option?

You know we NEVER comment on that Sue. :)

Best place to post your wishes on features to be included are here at
http://www.coffeecup.com/forums/web-for … m-builder/
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Apr 6th, 2015 at 11:42 AM
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Peter Tavener
Registered User
1 post

It's a real shame this very important issue hasn't been solved. I really hoped it might have been by now.
Feb 16th, 2017 at 11:51 AM
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Harry Bryan
Registered User
7 posts

I have a form on a website that includes PayPal payment. Three responses have been received from the from and payment was included with two and one did not include payment. The form is on the bottom of this page, http://tennesseesheep.org/events.htm I cannot see how you can submit the info without making payment.
Feb 16th, 2017 at 11:55 AM
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Scott Swedorski
VP of Software Development
0 posts

Harry Bryan wrote:
I have a form on a website that includes PayPal payment. Three responses have been received from the from and payment was included with two and one did not include payment. The form is on the bottom of this page, http://tennesseesheep.org/events.htm I cannot see how you can submit the info without making payment.

Right now that is done by design. This way you get the email regardless. In a future update we will be making this a setting so you can control when the email is sent.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Feb 16th, 2017 at 01:02 PM
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Harry Bryan
Registered User
7 posts

I did not understand the answer. I did not think the form would go through unless payment was made. So, you are saying email will be received without the customer making payment?

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