I am seriously disturbed by this new set of Policies that PayPal has come up with starting Nov. 1, 2010. Now, not only have they decided they have control over your sales disputes with Ebay, but now off Ebay shops will now be under their "Buyer Protection Plan" ... what a bunch of rubbish, they need to get their noses out of every business's transactions unless it seriously cannot be resolved.



Now granted, I'm not saying any of my items are not as described for they most certainly are, but this really opens a whole new market for scammers if you ask me. It was bad enough the buying scammers had control with Ebay, but now our own stores are at risk too...

I'm seriously thinking to just take my store off PayPal and find a different way to collect. If we put up with this, we're letting them have an awful lot of control over our businesses and sales.

Just my opinion and it teed me off and I needed to vent.

If you use a 3rd Party Shopping Cart I don't think the buyer will know that the purchase was through PayPal, thus less scammers, plus you can add other gateways, such as Google. You can bypass the entire PayPal screen altogether (meaning no PayPal redirection), another way to keep the scammer unaware. Some people advertise PayPal so the buyer feels safe, but you don't necessarily have to advertise and can change your settings to accept non-PayPal users, but I do believe on the redirection screen it allows someone to sign up with PayPal.

There must be something else in the fine print that may need reading. You figure Toys R Us, Barnes & Noble, or other large retailers, will probably stop using PayPal if it starts to hurt their sales, then of course, they need to be flooded with returns before they'll open their eyes. I even know a McDonalds (I'm not sure how many do this) that uses PayPal Card Swipers. Can you imagine someone returning their burger and having it covered under Buyer Protection?

It certainly sounds disturbing, its enough to have to deal with the chaos on eBay, Half.com, or the PayPal store, let alone on your own turf.

Katrina

Now I may be wrong... but I thought that Paypal = ebay anyway, no?
http://news.cnet.com/2100-1017-941964.html

yep, but... Now they are extending their Buyer Protection to shops outside of Ebay. Just got that notice to their change in their policies (or whatever ) yesterday on the paypal site

So now we as shop owners with SCC & Pro are no longer in control of our disputes if PayPal deems it as refundable, then it's refundable ... they control the cash not us.

This will make us need to send items certified or similar setup just to cover our butts to PayPal for the scammers that will flock by the dozens to claim they never got their items. PayPal should not be in charge of that at all.

I just watched my friend get scammed by someone with her Ebay sale a couple months ago or so. They claimed the item was broken, but didn't want to return it... after extreme debating and such, PayPal decided that the person should get a price break..????

WTF is that? A Price break for a "broken" item? That person was scamming all the way and if I didn't know better I'd say the person on the end of PayPal was in on it. How the heck does a broken item get a price break instead of a return and refund????

The watch wasn't broken, that's how, and he scammed to get a cheaper price. There's no doubt there whatsoever, and that's not right that PayPal has that much power over now not just Ebay, but us too outside of Ebay.

Ask any retailer who accepts credit cards. I bet they'll tell you the buyer always has the advantage when it comes to disputes and chargebacks.

Ever had a customer write a bad check for a good or service? Good luck getting your money. Every had a customer threaten to lodge a complaint with the local Better Business Bureau unless you (fill in the blank)? Sometimes the business person is going to get taken to the "Cleaners" (apologies to my dry cleaner who I couldn't live without). A good business anticipates these losses and quietly pass them off onto "good" customers.

Do I have some serious objections to the way PayPal treats me its customer? You bet I do! This is just one more to add to a long list of grievances. Although, in comparison to the 21 day holds they always put on every large ($1,000+) transaction with no interest accumulation, or temporary suspension (alleged violation of their acceptable use policy) of my clients account for selling undershirts with concealed carry weapon holsters sewn into them (determined to be "a certain firearm accessory"), this is a minor annoyance. Until some one comes up with a better/easier/cheaper merchant services program we will all continue to use them for certain applications.

Seriously, it wouldn't hurt my feelings if CoffeeCup (or anybody, Please:D!) would make a better and fairer (to me not some fictional consumer) internet payment portal.