Sitemap Handbook

User 2385998 Photo


Registered User
62 posts

Good morning. I bought the whole Sitemap package yesterday which included the PDF handbook.

I printed it out and it's unreadable on a black and white printer. Is there any reason why the designers have done it this way?

I find it rather ironic that there's sections on CSS and yet on my device the style is done all nice and pretty but is utterly disfunctional.

Even looking on the screen the image on page three isn't clever; very dark red on dark red, dark orange on almost dark orange. Dark purple on quite dark purple.

Is there a copy available which humans are able to print and read? And what's the point in producing stuff that's unreadable just so that it looks pretty on the screen?

If you are unable to provide me with documentation that I can read then where can I get a refund? I will even take the original word processor document, if need be.
Pam: "I wonder what my name means in Welsh"
Nessa: "Why?"
User 2147626 Photo


Ambassador
2,942 posts

Hi Malcolm, just to let you know, this is a user to user forum. We are users just like yourself. We don't work for CoffeeCup although we love them!

If you have an issue, and it sounds like you do, then go to the top menu and select 'Support', then select 'My Support Room' from the drop down. There you can open a support topic and a CoffeeCup technician will be able to help you get things sorted out.

Please be patient. I know it's never good when something goes wrong, but CoffeeCup really does jump through hoops to make things right for their customers. I'm sure they can get things fixed for you. :cool:
Graphics for the web, email, blogs and more!
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http://sadduck.com
User 103173 Photo


VP of Software Development
0 posts

That would not be a problem with the PDF Malcolm. That would be an issue with your printer and your system settings. While I knew what the end result would be, I just printed it on an a Lexmark printer in black and white and it printed perfectly. I would suggest you check your printer settings within your operating system.

If you send me your postal address, I will mail you this copy I just printed out.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 184085 Photo


Ambassador
1,707 posts

I wondered what that sound was that woke me up this morning... it was Scott taking that extra step in customer service :)
Volunteering to help :)
http://www.tbaygeek.ca
My HTML play area
http://www.tbaygeek.ca/test/
User 187934 Photo


Senior Advisor
19,245 posts

I heard the Chainsaw running from here as he readied the wood to make the paper.:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2147626 Photo


Ambassador
2,942 posts

Like I said..
CoffeeCup really does jump through hoops to make things right
:cool:

Graphics for the web, email, blogs and more!
-------------------------------------
http://sadduck.com
User 38401 Photo


Senior Advisor
10,951 posts

Yeah but you can't use that as an example where Scott is concerned, he's overactive and hyperactive to start with so he don't count :P
User 103173 Photo


VP of Software Development
0 posts

Jo Ann wrote:
Yeah but you can't use that as an example where Scott is concerned, he's overactive and hyperactive to start with so he don't count :P

I am so taking you down at the festival this weekend Jo! :)
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 38401 Photo


Senior Advisor
10,951 posts

User 2385998 Photo


Registered User
62 posts

Thanks all. No matter how I try I can't get the faithful HP 4000 to print it out bolder.

I will send the file off to the local high street printers next week.
Pam: "I wonder what my name means in Welsh"
Nessa: "Why?"

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