Problems with images - Page 2

User 512769 Photo


Registered User
39 posts

after todays version update I am now having this problem as well.

I changed the theme and published...changed back and published again...

still cannot get thumbnail pics to expand....

also cleared the cache on both browsers....

ideas???

rosey

http://www.rosey-cheeks.com/rosebud/index.php

User 103173 Photo


VP of Software Development
0 posts

It looks like you are having the same issue again. I would suggest changing your theme and upload and see if it works then. Next change it back. I just triple checked that there is no issue with the thumbnail code and everything is ok.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 544680 Photo


Registered User
171 posts

I'm experiencing the same problem (www.travelbooksusa.com/cart)

I was setting up SCC on my local machine but was running into the image problem. So I uploaded the cart to my server but am still having the problem.
User 103173 Photo


VP of Software Development
0 posts

BookPublisher wrote:
I'm experiencing the same problem (www.travelbooksusa.com/cart)

I was setting up SCC on my local machine but was running into the image problem. So I uploaded the cart to my server but am still having the problem.

I would suggest changing your theme and upload and see if it works then. Next change it back. I just quadruple checked that there is no issue with the thumbnail code and everything is ok. If you both still can't get it working, call our office tomorrow at 678-495-3480 and setup a support call with one of our techs.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 544680 Photo


Registered User
171 posts

Problem persists. I tried changing the theme and re-uploaded files to server. Same problem.
User 103173 Photo


VP of Software Development
0 posts

BookPublisher wrote:
Problem persists. I tried changing the theme and re-uploaded files to server. Same problem.

Please call our office tomorrow at 678-495-3480 and setup a support call with one of our techs so they can look into this a bit more. If you don't want to do that, fill out a support ticket and send us your source files and give us ftp access to your server and we can work on it from here for you.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 544680 Photo


Registered User
171 posts

I cleared the browser's cache, too. Also tried suggested remedy on local machine but problem continues to exist. I've tried IE, Firefox, and Chrome.
User 544680 Photo


Registered User
171 posts

Scott, will call as you suggested.
User 103173 Photo


VP of Software Development
0 posts

BookPublisher wrote:
Scott, will call as you suggested.


If you can, email me right now at scott@coffeecup.com with FTP access and your .scc file and source images and I can look at it right away.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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