I'd limit to one email address, if people want cc and bcc this can be achieved at most hosts via auto forwarding etc. which we use.

What's the saying, KISS - Keep It Simple Stupid - might make your support easier

HEHE. Exactly!

Super simple would be just fine, it'd be one better than PP is at the moment!

I just discovered an order from a few days ago that Paypal didn't notify me about. I felt bad for the delay until I researched further and also found one from last month! Both were repeat customers so hopefully I did not lose them.

With sales coming in from several different directions it is not practical to compare emails received with my Paypal account on a daily basis. If only customers would click on Google Checkout instead!

I am also having this problem.

it only started when I implemented Coffee Cup Shopping Cart.

I have two websites, both identical except for currency for payments. I have converted one the Australian Dollar one to Coffee Cup Shopping Cart Pro while the other site in New Zealand Dollars is still using the clunky Paypal button.

Both sets of payments go to the same Paypal Account.

Since implementing Coffee Cup I no longer get any email notification for my Australian site, however I immediately receive it for the NZ one. The only difference seems to be using the shopping cart.

Since PayPal is responsible for sending all emails, have you contacted PayPal to ask them why you are not getting these?

Yes I have asked Paypal and they clearly state that it is because of the way the shopping cart is integrated with Paypal. Specifically they state the the variable of the email address for notification is not being passed to Paypal.

I am including the response from Paypal to the issue:

Thank you for taking the time to contact us with your concerns. I am happy to assist you further.

Since you were previously receiving the emails prior to the change to a third-party shopping cart, the issue lies with the shopping cart integration. If you are the developer of the website, please be sure that the coding is correct. If not, I would forward this email to your developer to ensure that the correct information is encoded on your website.

PayPal's shopping cart is included in Website Payments Standard and is based on simple HTML code. Integrating PayPal with a third-party shopping cart application may take some customization on the part of the developer and/or user.
If you have your own shopping cart, you will want to pass your information to a PayPal payment page. You will need to post this information to our system using our upload variable. You will need to use the variables that we have defined in our system and not your own for our system to recognize the information. You will need to post your value to the values of our variables. Below you will see the minimal variables needed.
The minimal variables needed are: <form
action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="upload" value="1">
<input type="hidden" name="business" value="Your PayPal Email Address">
<input type="hidden" name="item_name_1" value="Post Your Value Here">
<input type="hidden" name="amount_1" value="x.xx">
<input type="submit" name="submit" value="submit">
</form>

Hiya Graeme,

Sounds to me like you may not have it setup correctly. There are quite a few of us using the CC cart programs and we can surely tell you that it works just fine with PayPal integration. I use Website Payments Standard, and there's absolutely no coding needed for any of what PayPal told you in that response, it works out of the box as long as you set it up correctly.

I would suggest you open a support ticket with CC so they can take a look at your files to see if you have it setup right. I think you'll fin there's something just missing or a typo or something and hopefully they will have you up and running quickly. Good luck on it.

Hi Jo Ann,

Thanks for the news that it may be something simple. Everything is working brilliantly apart from receiving the email from Paypal advising us of a payment having been made. We see the payment if we log in to our account in Paypal and our buyers get their emails from Paypal. All I want is the notification email from Paypal. We have modified nothing other than now using CC Cart instead of the Paypal generated button.

When we look at our Paypal account it says to notify us if we receive a payment which has always been the setting.

Any way I have logged a problem with CC now and I did with Paypal and so far I am being sent between the two and no answers!

I don't think there is anything we can do on our side as there is no setting in the software for email. That is controlled by PayPal. If you look at these forums, you will also notice that no one else is reporting anything even close to this. If this was a bug in the software, there would be users screaming about it.

One of the new features in SCC Pro is transaction logging. This could be a possible solution for you.