We posted our shop last Friday and got our first order query on Sunday. The customer wanted to purchase multiple items. We used a flat rate shipping charge for each item, but the customer declined to purchase from us when the cumulative shipping costs appeared at check out. Does anyone have any ideas of how to discount the shipping on orders that contain multiple items? Thanks for your help

You may want to read this thread:

http://www.coffeecup.com/forums/shoppin … available/

The short answer is I believe SCC cannot handle that at this time.

I'm trying a work around on the multiple items issue. It doesn't look like it'll be pretty, but I may just use it until/if SCC has this feature in the future.

I do my first item as usual with the shipping, then I add an item with a picture that says "Quantity 2
15% Discount
and Save on Shipping"

I enter the price for two and default the quantity to "2". This allows a user to not have add-on shipping charges for multiples of the same items plus an incentive for buying more. Not elegant and it probably isn't practical for a category with many items.

Thanks Spinny for pointing me to the thread. I had not seen this discussion and it looks like many others are struggling the same problem. Thanks to lasercrow for sharing your approach. We will be thinking through the various approaches and I will post what we try..

What we did was set a flat rate shipping chargeper order (not item)...and then put in individual handling prices from there. The shipping costs for the items we're selling aren't very much, though (jewelry, not exactly heavy). I don't know how well that would work for heavier items that would have higher shipping costs.

Mandinkers, thanks for your suggestion. We have products that range in weight from light to heavy and many odd sizes that require unique packaging. We are thinking about trying a system like you suggest but also has some shipping cost added to the base price for selected items.

I love when other people tell sellers how to run their business. She obviously isn't providing combined shipping for http://www.onlineslotsgambling.net reason, just leave it at that. Just because she could, doesn't mean she has to.Thank your buyer for the purchase, explain why you cannot combine shipping. Send items in two different shipments and have a great day!

One of the biggest complaints I've heard about things such as Infomercials BOGO offers is that there is no way it could possibly cost 8.95 each to send 2 items that come in the same box, and weigh a few ounces, size of 5"x8" package... Yet that's what those companies do. And in most peoples OPINION, it is petty theft, and could ruin a businesses REPUTATION. That's pretty important especially in an economy such as we are in today . And as far as sending it in two separate shipments... Why? That's wasteful and unnessesary. The only time that should be done (IMHO) is when there is a backorder for any part of the order (and the customer want's what is available now and is willing to pay separate S&H for the BO'd item(s)).

This is why the cart needs to have an arm that talks to UPS and quotes a rate based on total weight and size.
Most carts do this.