Images not appearing on Shop

Jun 15th, 2013 at 01:20 PM
User 516268 Photo

Linda Gould
Registered User
57 posts

I've revised a theme in SCD Pro and created a shop in SCC Pro. I've uploaded it through SCC Pro and everything looks fine, except there are no product images showing - just a word description of them.

I've double checked I didn't click on something when revising the theme and even see the images files under the ccdata/images folder so I'm not sure why they are not appearing.

Any thoughts? The shop site is www.emgeetrading.com/shop

Many thanks!
Woofs & Hoofs Animal Massage - "Helping your pet feel good, naturally!"
www.woofsandhoofs.be
Jun 15th, 2013 at 06:24 PM
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Eric Rohloff
Senior Advisor
20,186 posts
Online Now

Looks like it could be a corrupt file or something. Does it preview locally? I would try reimporting the theme then republishing the shop.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Jun 16th, 2013 at 03:29 AM
User 516268 Photo

Linda Gould
Registered User
57 posts

Thanks Eric.

It does preview properly. I tried re-saving and re-importing the theme, then re-publishing the shopping cart file, but to no avail. Any other ideas?

I use One.com for my hosting. Does that have any affect? I know Go-Daddy can sometimes be difficult.
Woofs & Hoofs Animal Massage - "Helping your pet feel good, naturally!"
www.woofsandhoofs.be
Jun 16th, 2013 at 03:59 AM
User 1948478 Photo

Per
Senior Advisor
1,850 posts

When i try to access any of your images directly from the source code (e.g.: http://www.emgeetrading.com/shop/ccdata … in_3_8.jpg ), I get a "500 Internal Server Error" as follows:

"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@one.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log."

If the image had not existed in the right folder, or similar error, I would have expected to see a 400-series error: "Page not found".
You may want to contact One.com and see if they have any answers or suggestions.
Per
www.mingas.com
Jun 16th, 2013 at 07:21 AM
User 187934 Photo

Eric Rohloff
Senior Advisor
20,186 posts
Online Now

Looks like there's some files missing or your php isn't setup correctly. The servertest.php should be here.
http://www.emgeetrading.com/shop/ccdata … rtest.php. I would contact your host as Per recommended.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
Jun 16th, 2013 at 01:14 PM
User 516268 Photo

Linda Gould
Registered User
57 posts

Odd thing is I have other websites with SCC shopping carts on them and they work fine, though I haven't re-uploaded them in a while and now I'm a bit hesitant to play with it! :rolleyes:

Does the server test always upload with cart?
Woofs & Hoofs Animal Massage - "Helping your pet feel good, naturally!"
www.woofsandhoofs.be
Jun 16th, 2013 at 01:27 PM
User 516268 Photo

Linda Gould
Registered User
57 posts

Okay, I just published another of my shops to a different website and subpage and it loaded without any problems. Everything loaded, all pictures are visible and all links work without error messages.

So clearly it is not a problem with my hosting service, but I did contact them - just in case.
Can you see any other problems? Would a file list help?
Woofs & Hoofs Animal Massage - "Helping your pet feel good, naturally!"
www.woofsandhoofs.be
Jun 16th, 2013 at 03:42 PM
User 516268 Photo

Linda Gould
Registered User
57 posts

I've also now also tried publishing the "issue" Shopping Cart to a known working website (with another shopping cart working properly in another subpage) and I get the same problem. No pictures. So it must be something with the publishing/theme modifications.

I think it may be time for a support request?
Woofs & Hoofs Animal Massage - "Helping your pet feel good, naturally!"
www.woofsandhoofs.be
Jun 16th, 2013 at 04:05 PM
User 1948478 Photo

Per
Senior Advisor
1,850 posts

Linda Gould wrote:
...I think it may be time for a support request?...

Yes, that sounds like a good idea! :)
Per
www.mingas.com
Jun 17th, 2013 at 08:28 AM
User 516268 Photo

Linda Gould
Registered User
57 posts

Okay, absolutely NO idea why it worked, but...
my hosting service suggested deleting the "Options -Indexes" in the .htaccess file.
I did so and it made no difference. :(

So I then re-published the site and it said something somewhere about "adjusting permissions" or the like and now, Voila! everything works!

Maybe that will help someone out there in the future even though I haven't a clue what just happened! :P
Thanks all for the efforts!
Woofs & Hoofs Animal Massage - "Helping your pet feel good, naturally!"
www.woofsandhoofs.be

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