thanks scott...

for the list of 3 more

i will check them out...

Merchant accounts are not cheap. They are in it for the money, just like you. Over the next year we will be adding many others and most likely they all will be charging setup fees, monthly fees and per transaction fees. This is why a lot of people like to stick with PayPal I guess.

I agree completly, and never expected to get away without paying set up fees but there is a wide range of fees charged by many different companies. I kind of expect that as developers when deciding what modules/features to include/offer some of these questions just might spring to mind...you are essentially negotiating on our behalf since you as a company decide ultimately what will/will not be available to me in terms of this software.

for example:

cc: Dear Auth.net, we as a software comapny sell our product internationally, if we chose to include your module will our international customers be able to use it?

auth.net: no I am sorry we only deal with US merchants

cc: thank you for your time



very true... and PayPal provides all these services at a reasonable fee structure... however that is not available to us since we are locked into the PayPal express (API) checkout instead of the IPN.

Just an FYI on authorize.net : http://en.wikipedia.org/wiki/Authorize.net

We selected authorize.net due to their size and extreme popularity.

Overtime you will see us working with other providers that may only offer support in Australia, Japan or Germany for example. We just have to start someplace.

Ok, I understand and appreciate what you are saying, it can't be done overnight. But I do think you folks have missed the "essence" of the issues that we all are getting so frustrated over.

In the beginning there were alot of folks complaining about Paypal and the need for the customer to have/create an account. Yes google payment seemed to be the solution to this issue...but only was available to those living in the US. Therefore the complaints you were getting about the lack of payment options were primarily coming from folks outside the US.

Right here it should have been realized that the need to offer a payment gateway that worked internationally was the heart of the issue. Adding additional payment gateways over time is welcome. But at the very least make the first one a solution that works for those outside the US...not yet another option for US based merchants and another and another while the international customer waits and waits and waits for their very first fix.

Coffee Cup is a great company and produces some very fine software, but you have chosen to enter the arena of providing services to business owners. This is a differnt community of customers with different needs. A real sense of frustration is growing amonst your shopping cart customers. You have been asked...no begged... repeatedly to fix some of the major issues around functionality... and we keep hearing...it is coming but not a priority.

I run a business.....

i can't track inventory to ensure that my business doesn't look dis-reputable by selling far more than I have on hand.

I can't appropriatly charge taxes to ensure that I don't end up in jail for breaking the law.

I can't calculate shipping to ensure I don't loose money on every sale.

I can't accept payments from customers in any but the most restrictive way.

Yet....

I keep hearing about themes and stylers and "making it pretty" stuff.

Please, I (and many others) are begging...

MAKE IT WORK....then make it pretty.

rosey

When adding payment modules, we make the choices by where our users are located. While we may have a few hundred customers in one specific country, spending the time and resources to provide a merchant account for such a limited user base doesn't make sense. Right now, the majority of our users are located in the USA, so supporting those first makes the most business sense. Does it leave a few people out? Yes... unfortunately.

This application initially was only going to be for PayPal and Google Checkout. We added authorize.net due to overwhelming requests from our users. It was actually the #1 requested payment module by far. Over time you will see other merchants, but we will select them very carefully. It is our ultimate goal though to support as many different countries as possible, but it just cannot happen overnight.

Our goal when we made the software was for it to be quick, easy to use and understand. Some of the features some users want may not be in our plans for the software. For people who need more advanced functionality, there are other alternatives they can use. People are using our software because it is easy to use and creates a very nice looking shop. We know that our software may not fit everyone's needs, but it does fit the majority.




The great thing about any of our applications is that we have a fully functional trial. Right up front before you buy, you know exactly what you are getting and any limitations in the software. If something is not explained well enough, we are only an email or phone call away.

When we offer any merchant account module, there will always be some sort of restrictions. That is just the nature of the beast. If we added for example "Merchant Canada" and someone from Mexico buys it thinking it should work for them without checking into it first, there is not much we can do about it. It is up to each person to know and understand what works for them in the region they are located in. The same goes for PayPal, Google Checkout and Authorize.net All 3 have exhaustive amounts of information online.

Since the launch of the software, we have even had this page online: http://www.coffeecup.com/help/articles/ … u-support/

I am also only an e-mail away. If there is ever any questions about our software, ask us. That is what we are here for.

It's unfortunate that I, because I don't live in the US, am limited to using PayPal. Not that it doesn't work for me, it does. However, I have a lot of projects on the way where I would like to use Shopping Cart, but my experience shows me that the majority of my customers are very hesitant to using PayPal. They prefer a local payment service. As I'm located in Sweden, it would have to be a Swedish service. I have two favorites for the job, and they are Payer (payer.se) and Payson (payson.se).

Is it possible for us users to create a module ourselves?

Hi

No, there would be no way to have a user create their own module. It is an extremely complicated process that requires us to keep track of all variables in Shopping Cart and then pass them along to the merchant. Every merchant has a unique way that they then accept these variables.

Ok, thanks! But will you at least consider creating a module for the Swedish market? Preferably with one of the two I linked to above!