transaction information missing...

User 1638206 Photo


Registered User
32 posts

I'm sure i'm missing something but hoping someone with more experience can chime in.

When I am sent a email about a processed transaction it does not include the item that was actually sold. How can i fix this without having to go into my gateway account and search through my transactions?

I have my gateway setup through authorize.net; everything within my store as far as processing goes works well. However once a customer makes a purchase and it emails me that the transaction has been processed it leaves out what the person actually purchased so now i have to go into my gateway, track down the transaction and expand the itemized order information just to figure it out.

Is there a setting somehow that i'm missing that would include this information in the original email to me in the first place. seems a bit silly to me to not include it. Therefore causing me to have to go into my gateway account every time a sale is made to find out what was actually sold?

User 187934 Photo


Senior Advisor
20,193 posts

In SCCP click on the "Your Shop" button at the top.
Now click on the "Inventory" tab.
Now click "Use transaction logging" and enter a username and password.
Now when you want to view transaction info go to the top of SCCP and select "Actions"
Now click on "View Transaction log"
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

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User 1638206 Photo


Registered User
32 posts

and as i thought that's pretty simple thank you kind sir.

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