Importing product via .CSV - problem...

User 94707 Photo


Registered User
41 posts

I've been able to successfully import products via CSV file. Cool feature once you figure it out. However, I'm getting incorrect results for product weights. For example if my CSV file has a product weight of 5.33 pounds it gets imported as 0.533 pounds .... it's been divided by 10.

As an experiment I then exported all my products from SCC Pro to a CSV file and the product weight showed up in the CSV file as 0.533 pounds. When I imported this file back into SCC Pro the weight was imported as 0.053. It divided the weight by 10 once again.

A bug? Or am I missing something.
User 103173 Photo


VP of Software Development
0 posts

This is a known bug and our developers have corrected the issue. We hope to roll out an update either today or tomorrow with this fix.
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User 94707 Photo


Registered User
41 posts

Thanks Scott. Appreciate the update.
User 2161324 Photo


Registered User
24 posts

I am having a similar problem. All of my weights were fine at one point in time. When I started importing and exporting my products, thats when things started changing. Currently if I import a csv, all of the weights get adjusted correctly. For instance 7 lbs shows as 7. When I then save the shop and close the program, then reopen it.....the 7 changes to .7 ...as stated above, being divided by 10. It seemed that before things were not adjusting on their own as such, but now seems to happen. I can see if the import changed the fields, but not within the program upon close and reopen.
User 187934 Photo


Senior Advisor
20,273 posts

Did you install the update?
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User 2161324 Photo


Registered User
24 posts

I have the newest build, same as when I first downloaded the program. Well past the October update.

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