Using MailChimp, the pre-header text is not appearing as a pre-header/preview but appearing in the body of the email. It works OK when sent as test via RED.
what do I need to do to fix?
Alastair Abrehart
Registered User
7 posts
Scott Swedorski
VP of Software Development
0 posts
Looking at your account, I see you are not using the latest version of RED. We ran a few tests here and the pre-header text showed fine when using MailChimp, so the issue may fix itself when you install the latest version.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Alastair Abrehart
Registered User
7 posts
I'm running 1.2 Build 973. Is there a newer version? If so, can't see it in my account...
Scott Swedorski
VP of Software Development
0 posts
If you could attach a few screenshots of what you see and attach your RED project file, that would be helpful.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Alastair Abrehart
Registered User
7 posts
Files Attached.
IOS8 view. Top one from RED, second one from MailChimp.
IOS8 view. Top one from RED, second one from MailChimp.
Scott Swedorski
VP of Software Development
0 posts
It was difficult to see what you were trying to describe with that screenshots as I cannot tell which is which. Looking at your project file though, you only used the text "text" for your pre-header. Try using something more descriptive for the pre-header (up to 180 characters) and it should work fine. Don't use something so small.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Alastair Abrehart
Registered User
7 posts
This first line is my preheader. See from RED file screenshot. Unless I've done it wrong, but just used the one from original default file..
Scott Swedorski
VP of Software Development
0 posts
Alastair Abrehart wrote:
This first line is my preheader. See from RED file screenshot. Unless I've done it wrong, but just used the one from original default file..
This first line is my preheader. See from RED file screenshot. Unless I've done it wrong, but just used the one from original default file..
That is not your pre-header text. That is a screenshot showing you set a CLASS name Preheader. You need to go into your campaign settings and remove the pre-header text "test" and replace that with 180 characters.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Alastair Abrehart
Registered User
7 posts
OK, but does that export with the HTML?
Scott Swedorski
VP of Software Development
0 posts
Alastair Abrehart wrote:
OK, but does that export with the HTML?
OK, but does that export with the HTML?
Yes, it is in the HTML.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
Have something to add? We’d love to hear it!
You must have an account to participate. Please Sign In Here, then join the conversation.
