My Issue on Gmail with Google Chrome...

User 1656825 Photo


Registered User
37 posts

Hello again!

I designed a mail and tried it in Gmail, Hotmail and Yahoo.

When I try using FireFox to see my mail accounts on each server, everything works and looks good.

However, when I try to see it with Google Chrome and Safari (for entering to my email accounts), Hotmail and Yahoo show the mail without inconsistencies, but Gmail does not.

I am using the 1.2 RED version and I activated "auto stack columns on gmail app", but in Chrome and Safari, the content of the mail is left aligned.

I have tried to modify all possible RED settings and I have not been able to solve this situation.

Fortunately, this problem arises only in Gmail + Chrome or Gmail + Safari.

The other (Yahoo and Hotmail) mail servers work well in FireFox, Chrome and Safari.

This is the mail that I designed:

http://www.38uh.com/MailCursoCcs/MailCursoCcs.html

Attached image with the problem of Gmail with Safari or Chrome.

So, RED-Gmail is not compatible with Safari and Chrome, but it is with FireFox?

So, RED-Hotmail and RED-Yahoo are compatible with FireFox, Safari and Chrome?

I appreciate suggestions...

Best regards
Attachments:
User 232214 Photo


COO
827 posts

Should be easy to fix, if you can get us the project file (either here or through support), we can help you out.
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User 1656825 Photo


Registered User
37 posts

Thanks, Bob!

Just did it minutes ago...

User 1656825 Photo


Registered User
37 posts

Hello, users of RED!

The Customer Support was unable to replicate the issue that I am experimenting: texts and images left aligned in "GMail on Chrome" and "Gmail on Safari".

So, I will waiting for other users that report this same issue, in order to aim the customer service to take a look at all the projects and to see what the issue may be.

Thanks! :rolleyes:
User 453525 Photo


Registered User
18 posts

I am having the same problem that Emetris reported back in April. That is, text and images align to the left (rather than the center) when viewed from Google. It is now September. Has anyone found a solution?
User 103173 Photo


VP of Software Development
0 posts

KeithW wrote:
I am having the same problem that Emetris reported back in April. That is, text and images align to the left (rather than the center) when viewed from Google. It is now September. Has anyone found a solution?

Can you try this please Keith. Go to the Layout Tab and for the Gutter, if you have it set to 0, change that to 2 and then test your email again.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 2432082 Photo


Registered User
10 posts

Hey all! Also a longtime RED user (and lover) and am having the same issue. Don't want to hijack the post, but from a Chrome perspective, I noticed that this started happening immediately with the latest build, v45. It wasn't happening with the previous version. Here are some sample blasts I did that no longer respect my alignments in the header, body and footer areas (I'm using containers that align left-right and are set to roughly 50% instead of multiple columns):

http://dev.lgdcom.com/live/emails/SABB/ … ry-eblast/
http://dev.lgdcom.com/live/emails/LGDC/746/

As you can see, they all look incredibly broken in the noted areas. I've just tested these again using Scott's solution above to add 2px of gutter, and voila, Chrome is listening to the alignments once again.

http://dev.lgdcom.com/live/emails/SABB/ … utter.html
http://dev.lgdcom.com/live/emails/LGDC/ … utter.html

Going to run some more Litmus tests across multiple devices, but this looks solid so far. Thanks RED team!

User 453525 Photo


Registered User
18 posts

Scott,
Your suggestion of changing the gutter from 0 to 2 made all the difference. Worked like magic. Now everything aligns in Google Chrome they way I intended. That has got to be the easiest fix I've ever since. THANKS!

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