Can't sign in to my CC acct in RED...

User 1743776 Photo


Registered User
74 posts

I have RED and created and am successfully using emails in my WFBs as Confirm and Notifications.
Now, I just want to create emails to mail outside of WFB and just as if I were going to create and send Gmail.
Once in RED and having created the email, what do I do?
Do I need a Campaign?
At Settings General, I try to login to my CC acct: sxxxj.coffeecup.com. I enter password that I use to login to CC.com.
No Campaign name (do I need one?)

I try to Sign In and get error:
Please check that you've entered the correct information . . . or go to CC website to manage acct details.

What am I doing wrong?

I use same username (my email) and proper password when I login to CC.
Live in a steady joy!
User 1743776 Photo


Registered User
74 posts

Additional info:

I said I used: CC acct: sxxxj.coffeecup.com as my accoun.
Should I be using my email name here?
Live in a steady joy!
User 187934 Photo


Senior Advisor
20,181 posts
Online Now

You should be able to use the same as logging into this Forum.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 1743776 Photo


Registered User
74 posts

Think I got it.
I have been a CC user since 2011 and my email had been Dxxxx@gmail.com.
Last week I changed password and cleaned up Profile. Email address became dxxxx@gmail.com.

That capital D to small d changed things. All good now. Didn't think email address was case-sensitive.

Loving your products!
Live in a steady joy!
User 122279 Photo


Senior Advisor
14,447 posts

Normally, email addresses are not case-sensitive, but I wouldn't be surprised if they are as part of a log-in.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com



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