Cannot Install new version :(

User 38401 Photo


Senior Advisor
10,951 posts

Hello,

I'm having some difficulty here with an Error after CCHE takes about 10 minutes trying to install, gets almost to the end, and then I get these errors:

Last Night:
Could not load the DLL library
C:\DOCUME~1\JRice\LOCALS~1\Temp\GLF4F.tmp.
The specified module could not be found.

Tonight:
Could not load the DLL library
C:\DOCUME~1\JRice\LOCALS~1\Temp\GLF3D.tmp.
The specified module could not be found.

This installation ended up having to be rolled back after taking forever and ever and ever trying to install. I don't know what's wrong. I downloaded ccleaner and cleaned a lot of stuff up last night and today, and figured that was the problem, but.... it did it again just now, about 10 min. of installation time and then errors and can't finish the installation.

Please advise, I'm reaaaaallly needing this program at this time :(

Windows XP Pro SP3
dunno what else you need to know so let me know that too.

P.S. I have had error problems with every CC program I try to install ever since I installed one of the free programs. I'm pretty sure it was the free image viewer that started this issue, and now all CC software is doing it. It's happened with the image viewer, CCHE, Form Builder, Gif Animator, and free FTP. Most of them install even though I get an error on installation, but the CCHE won't install fully.

User 122279 Photo


Senior Advisor
14,454 posts
Online Now

Hi,

Try first to download the prog. again and install from that. If it doesn't work, submit a support ticket: http://www.coffeecup.com/help/
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com


User 3004957 Photo


Registered User
848 posts

Are you installing as an administrator? Have you played with any of the services or folder permissions on that machine?

It sounds weird; if the message you get is exactly as you have written it, the system is trying to register/load into memory a .tmp file as a .dll file that isn't able to be registered/loaded.

It could be a folder permissions issue, or perhaps some other software (real-time disk cleaner, anti-spyware 'auto protect' software or similar) is preventing access to the files needed to install the editor. Next time the software gags on install, can you browse to the folder in question and see if the file is there? You may have to uncheck the 'hide protected operating system files' and check 'show hidden and system files' to see that local settings folder. If the file is present, try renaming it to glf3d.dll and see what happens, or if that isn't possible at the time save a copy of the tmp file and rename it with .dll at the end instead of .tmp and paste it into a new installation temp older that is created during the nest attempt at installation to see if the installer picks it up and runs with it. Worth a shot if you can be bothered.

Dave
User 38401 Photo


Senior Advisor
10,951 posts

You just overwhelmed me to the max Dave lol, I'll have to try that later when I have more courage to mess with this stuff I think.

Right now it's ALL coffeecup software that is doing this and ONLY CC software, other software is installing just fine. Don't know if that makes any difference, but it might mean something to someone.

I did already try the redownload thing, and that didn't work, that was one of the first things I tried other than rebooting. Also everytime I install or uninstall CC software it's making me reboot every time and never did that before either. Something definitely amiss here, just not sure what.

No I haven't messed much with the permissions for quite a long time so I don't "think" that's the problem, never 100% sure, but since it all installed just fine the last few weeks when I was doing some updates to CCHE and the Color Palette and Photo Gallery programs with no problems, I'm gonna assume it's something that messed up between then and 2 days ago.

Permissions haven't changed at all in the past couple months, software running is actually less than it was last week not more so I would "hope" that would be a better thing not worse lol. I have turned a handful of processes off recently that were things not needed to run for other programs, none that should have affected any CC software that I can think of, but if you are aware of any processes that "need" to be running for CC that would help then to know.

I am in Admin mode whenever I'm trying to do these things also, so I would imagine that's not the problem.

I'll put in a ticket today also and see if anyone knows what it may be, who knows, maybe it will stick out like a sore thumb to someone else even though it's baffled me all to heck LOL.
User 38401 Photo


Senior Advisor
10,951 posts

Posted to state another problem, outside CC software:
I just tried to update (install) the newest version of Topstyle 4 CSS editor, this being NOT a CC program is also doing an error, same one that started this whole mess:

Error:
C:\Program Files\Topstyle 4\TopStyle4.exe
An error occurred while trying to rename a file in the destination directory:
MoveFile failed; code 32.
The process cannot access the file because it is being used by another process.
Click REtry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.

This is the same error I got last night also trying to install an upgrade to my FTP program. I now get an error everytime I start my ftp program but it does seem to work. Not sure what that's all about.
I "wasn't" having problems installing any other software other than CC up till last night so apparently it's not CC programs only, but omg I'm so lost on what to do :(
User 103173 Photo


VP of Software Development
0 posts

From everything you described here, I would honestly say you should start backing up your data ASAP and get ready to format your computer. I think you either have a nasty little virus or your registry just went the way of the Do-Do. Once this starts to happen, I have always found it much faster to just start over then to try countless ways to fix things.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 38401 Photo


Senior Advisor
10,951 posts

IT'S FIXED!! I took the advice of myself when i tell others what to do LOL, I googled the line "MoveFile failed; code 32." and the 2nd listing helped me right off the bat. It was my virus program PC Tools Spyware Doctor (not limited to this virus program as a few others were also having this problem with others over the years). It was blocking certain files from being accessed in the FILE GUARD area of the scanner program.

I turned off the File Guard and poof it all installed just fine. I can live with having to turn that on and off if I have to, but I will be contacting PC Tools to see what happened to make it do this all of a sudden. I did just do an update to this program recently, but I've installed quite a few things since then with no problems, so not sure why all of a sudden it would start acting up, but now I know where to turn with it.

Thanks all for all your attempts to help, guess I need to rely more on my google advice to others and practice what I preach more :P
User 3004957 Photo


Registered User
848 posts

As I suspected, over-active anti-spyware software preventing access to files. That tool is rubbish anyway and anything that locks your machine down to that level is asking for trouble.

Dave.
User 38401 Photo


Senior Advisor
10,951 posts

I'm open to suggestions for better antispyware/virus programs :P

I've already tried the following and they are inadequate much moreso than Spyware Doctor is:

AVG Free and Paid versions (I reformatted 3 times during using these 2 versions due to it missing some major viruses/trojans), Adaware (it's ok, just is not compatible with so many others now such as Spybot Search & Destroy which I currently do use), PcCillin (not a bad scanner but a major computer resource hog), Kaspersky, Bitdefender, CA (worst excuse for a scanner I've ever seen, and of course it's ironic it's supplied free by many ISP's lol), Stopsign (was actually not a bad scanner really, don't remember why I stopped using it lol), NOD32, and I know a few others I'm missing I'm sure.

Most of these I tried paid versions of, none of them are anything wonderful, a couple aren't too bad but just too heavy on the computer.

I am currently using:
PCTools Spyware Doctor w/Antivirus, Spybot Search & Destroy, periodic scans with Malawarebytes (which doesn't always like to finish scans for me lol), and Spywareblaster.

Have any other suggestions? I'm all ears lol :P

P.S. Just to make it clear though, I don't dislike the one I'm using, and this problem just started after a recent update, so I'm guessing it's something that will be fixed and not left this way, probably a bug they just need to fix.
User 103173 Photo


VP of Software Development
0 posts

You so have to be pulling your hair out by now Jo Ann ;)

I have said this many times in the forums and I will say it again. If you use Gmail for your e-mail and only use FireFox to browse the Web, and never install software you are not 100% sure of, you will never ever get a virus. These so called "tools" just cause more problems then they are worth! They are supposed to make your life easier but all they do is cause havoc on your system, slow your computer down and their support is awful!

My suggestion, don't use them. You will love how your system works so much better ;)
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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