My VSD 6.x ( latest ) stopped working. I'm running Windows 7 in a quad core. Got this:

Problem signature:
Problem Event Name: BEX
Application Name: vsd.exe
Application Version: 6.0.0.15
Application Timestamp: 4a686c2c
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= … cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi Melissa,

can you give a bit more info as to what you were doing just before it stopped working.

Is the problem repeatable?

Wasnt using it. I just started it up and bam, crashed. Crashes every time I start it now. I even tried uninstalling and installing again.

The latest:

Problem signature:
Problem Event Name: BEX
Application Name: vsd.exe
Application Version: 6.0.0.15
Application Timestamp: 4a686c2c
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= … cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Try switching off any firewalls or virus protection and see if that makes a difference. If no luck I think its best to put in a Support Ticket. (Get Support on purple toolbar above)

I just tried uninstalling and reinstalling again and I get this weird message.

http://lakewoodcolorado.net/CoffeecupCrash/Coffeecupcrash.jpg

Melissa,

I've seen instances of this mentioned in the Forums a few times before, but when I do a search for it now, I don't see any explanations or solutions to the problem. If you do a forum search for "child killed" (for example) you'll see what I mean.
I can only suggest that you submit a support ticket.

In the past when I've had this happen I have fixed it by uninstalling VSD, clean the registry with CCcleaner, reboot the computer, run the cleaner again and then download a fresh version of VSD and install.

It's important to do all those things.

If that doesn't work raise a Support Ticket.

CCleaner works on Windows 7?

I'll try it, thanks.

Child Killed? What dumb a*#$ thought of that one.......

I finally did that, and have been working with support, following their instructions to the letter, for 3 days now, with no success. I see other people have had the same problem with Win 7 64 bit. I'm really weary of this and have tried everything.