Remote Folder Error

User 2120786 Photo


Registered User
26 posts

Somehow my ftp setting in VSD were deleted. I am trying to reset them, but keep getting an error when I try to upload to my root directory. The root folder is just "\" but I keep getting an "ftp setting are incorrect" error when I try to put that into the remote folder field. If I leave it blank, I can upload the site, but it doesn't display on the web. I talked to my hosting company and the said the root directory is under \ and that is what is showing up on my dashboard. Any ideas?
User 103173 Photo


VP of Software Development
0 posts

You need to reverse that character. You need to use a / (not \).

Fun stuff right? :)
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User 2120786 Photo


Registered User
26 posts

I did upload it to the / file as well, but still not showing up on the web. I cleared my cache, still showing the old site.

In my dashboard default, it is showing a \ and I haven't changed any settings there.
User 103173 Photo


VP of Software Development
0 posts

I would suggest you contact your hosting provider again and re-confirm what that path should be.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 187934 Photo


Senior Advisor
20,271 posts

Robert Ryals wrote:
I did upload it to the / file as well, but still not showing up on the web. I cleared my cache, still showing the old site.

In my dashboard default, it is showing a \ and I haven't changed any settings there.


/ or this \
You posted both ways.;)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 2120786 Photo


Registered User
26 posts

OK, got it figured out. The ftp somehow got switched to the coffeecup server which must be linked to my S-Drive account, not the external server. When I switched the upload back to external ftp it worked right away.

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