Can't complete tasks (crashes)

User 251754 Photo


Registered User
178 posts

Win 7 (64bit) VSD (24) admin / compatability Win XP service pack 2

Thought I would put a shadow on some text (22 pages) Started off with it crashing after I had done up to page 10. Struggled up to page 18 with numerous crashes. Now does it every time I do this:
Highlight text-- Object-- Allow advanced Text ticked.......... crashes when I click OK

"A problem caused the program to stop working correctly. Windows will close the application etc"

any ideas please.
User 103173 Photo


VP of Software Development
0 posts

Hello,

We first recommend that you download the latest version of Visual Site Designer from our website dated May 5th, 2011. If you are still having problems with this version, please see the steps below.

This can happen even if you are running as an Administrator, and it is caused by Windows very strict security settings.

To fix this, right-click your Visual Site Designer shortcut icon and select Run as Administrator. This should properly launch Visual Site Designer for you. If it does, great! You can continue to launch the program in this way, or you can go a step further and configure the shortcut to always run as administrator. Here's how:

1. Right-click the shortcut icon, and click Properties.
2. Click the Compatibility tab.
3. Here, put a check mark by Run This Program as an Administrator.
4. Next, put a check mark next to Run This Program in Compatibility Mode For: and ensure Windows XP Pro Service Pack 2 is selected.
5. Click OK.


If you continue having problems you may also need to set the application as an exception to Windows Data Execution Prevention (DEP) feature. Normally if this is the culprit, you'll get a little bubble along the taskbar notifying you, which will allow you to set the offender as an exception.

One last option that could be the cause of this, and related to the DEP feature, is User Account Controls. This is the large window that appears in Vista asking you to "Allow" or "Deny" access to functions within programs. You can turn this off within your Control Panel > User Accounts window, along the left-hand pane.

All three options let you control your system exactly how you want and give you full access to do/run anything on the computer.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 251754 Photo


Registered User
178 posts

Nope... still does it. I'm using version 7 build 24 that is the latest version I believe. Have always run in xp compatability mode and run as adminster. and just tried with with UAC switched off.
User 103173 Photo


VP of Software Development
0 posts

I would say look into your DEP settings next and make sure there is no conflict there. Also another thing to try is open your website and do a File > Save As and save your website to a new folder on your desktop. Restart VSD and open the newly saved site and try again.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 251754 Photo


Registered User
178 posts

I'm always "playing" with VSD and normally no prob. What I have done today is downloaded some windows updates.... anything here maybe that could be causing it.
http://www.steveonline.info/test1.html
Just tried the "save as" new name to desktop, opened VSD... still the same.
User 103173 Photo


VP of Software Development
0 posts

This could mean your registry settings have become corrupted somehow. What we will need to do is clear out all your registry settings allowing the software to default back to the initial settings. Please note that after doing this you will have to add your FTP information again.

Download this file here at http://www.coffeecup.com/files/binaries/vsdfix.exe to complete this task.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 251754 Photo


Registered User
178 posts

Scott... Just tried a new page with text and clicking ok for advanced text... no problem. It is going wrong on my existing pages
User 187934 Photo


Senior Advisor
20,271 posts

Do you have any scripts on your existing pages?
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 251754 Photo


Registered User
178 posts

Eric Rohloff (Rolly) wrote:
Do you have any scripts on your existing pages?


No very little on them.
This is one success with the shadow on the text.
http://www.steveonline.info/ani01.html
User 251754 Photo


Registered User
178 posts

Scott Swedorski wrote:
This could mean your registry settings have become corrupted somehow. What we will need to do is clear out all your registry settings allowing the software to default back to the initial settings. Please note that after doing this you will have to add your FTP information again.

Download this file here at http://www.coffeecup.com/files/binaries/vsdfix.exe to complete this task.


Done it..... no change to problem.

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