Bootstrap failing to start


Registered User
2 posts

Running Win 7. If the computer has been turned off then on, Bootstrap Builder will not load. Error message is : api-ms-win-crt-runtime-l1-1-0.dll is missing. Reinstall program. Somewhat frustrating.


VP of Software Development
49,402 posts

It looks like your runtime libraries are missing for Windows 7. What you need to do is manually install these, then reboot and you should be able to install the program again.

Step 1:
Using Internet Explorer, go to this URL and run the Fix-It too.
https://support.microsoft.com/en-us/mat … _uninstall

Step 2: Re-install Bootstrap Builder

If this fixes the issue, great! If not, then we need to manually re-install the libraries.

Step 1:
https://www.microsoft.com/en-us/downloa … x?id=53587

Step 2:
Re-install Bootstrap Builder

Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.


Registered User
2 posts

No Joy! Microsoft trouble shooter finds no problem.
On reboot BB fails to start.
Reloading redistrib files is pointless. Download from Microsoft library is Visual C++ 2015 14.0.24212. BB fails to start on reboot.
Re-install BB. BB overwrites with 14.0.24215. Fails to start on reboot.
Note: program is installed in the default directory to avoid any relocation problems.


VP of Software Development
49,402 posts

Clint wrote:
No Joy! Microsoft trouble shooter finds no problem.
On reboot BB fails to start.
Reloading redistrib files is pointless. Download from Microsoft library is Visual C++ 2015 14.0.24212. BB fails to start on reboot.
Re-install BB. BB overwrites with 14.0.24215. Fails to start on reboot.
Note: program is installed in the default directory to avoid any relocation problems.


Please open a support ticket and we can help you try a few other things.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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