If you are using a firewall, you will need to scan your computer for Internet-enabled programs. This ensures that your firewall is aware that the program exists and can therefore add it to a list of exceptions. For further information about this process, check out this Help article on Symantec's website. This article also contains helpful information.
Another solution to this problem is to manually adjust which programs (specifically Direct FTP) can access the Internet. For information about how to set or modify firewall rules for web-enabled programs such as Direct FTP, read this article.
It is also possible that the built-in firewall in Windows XP may be causing this issue. For more information about this firewall, read this article: How to Enable and Disable the XP firewall.
A final possibility for those of you who have SP2 installed is to make our program an exception to the SP2 firewall. These instructions will walk you through the process step by step:
- From your Windows desktop, go to Start > Settings > Control Panel.
- Locate either the Security Center or Windows Firewall.
- If you found the Security Center, locate the Windows Firewall.
- Click the Exceptions tab.
- Click the Add Program button.
- Locate CoffeeCup Direct FTP, highlight it, and click OK.
- Click OK in the Firewall window.
- Reboot your computer, open Direct FTP, and try to connect.
For additional information about connection issues, read I Can't Connect.