Contact Us

Ask Us a Question

We love to hear from the people who use our software. If you already use our software and have a question, just go to your Support Room and ask away. We typically answer all requests within 24 hours. We are available in the office Monday - Friday, 9 a.m. to 5 p.m. EST. (Sometimes we take a break around noon.)

Don't have an account? No problem! You can create one now — it just takes a minute. With an account, you’ll be able to track all your requests, get priority support, and more.

Go to My Support Room — or — Create an Account

Whoa, your answer might be here!

We’ve compiled a list of the most frequently asked questions about everything related to our software to save you time.

Where can I download products I’ve paid for?

Just go to your download center. The latest versions of everything you’ve ever purchased are there waiting for you. :)

Are there OS X versions of CoffeeCup Software?

Yeah! Go check them out.

I built my website using a third party’s Webpage builder; will I be able to use your program?

Our HTML Editor will allow you to open a Webpage that was created with another company’s Webpage builder. Unfortunately, you will not be able to do the same with Visual Site Designer. We suggest downloading the trial versions of our applications to ensure you will be able to use our software with another company’s program. Download Free Version of our HTML Editor here.

How many computers can I install one license purchase on?

With a single software license, you can install the software on up to three computers at one time, as long as you are the sole user. This way you can use the software on your home computer, your office computer, and your laptop, all with one purchase!

If you ever change computers in the future or need to reinstall, you can download the stuff you purchased in Your Download Center.

I have a registered version, but the yellow trial banner is still present. How do I download my registered software?

You will first need to uninstall any trial versions of the programs you are running prior to installing your registered software. Once you have uninstalled, you will need to reboot your computer. Then just go to Your Download Center to recover your software and install your registered products. The filename will have an “R” on the end of the filename, which designates it as Registered.

How do I re-download lost software and upgrade to the latest version?

To recover any software you have purchased or to download any free upgrades, just go to Your Download Center. If you need assistance signing in, please call us at (678) 495-3480 or use the Forgot Password link.

What type of customer support services do you offer?

You can find a wealth of video tutorials, Knowledgebase articles, and other helpful information in the help sections of all our software. You can reach this section by going to our site, clicking the Our Software link at the top of the page, and then clicking the name of the software you need help with. Once there, just click the Get Help icon to take you to the Help Center for that product.

We also offer priority support for registered customers as well as those who sign up for free accounts with us by e-mail or by phone. To send in your support request, please log into your account and click Ask a Question from your Support Center.

How do I place my order using direct bank transfer?

Unfortunately, we do not accept direct bank transfers as form of payment at this time. We do accept payment with credit card (Visa, MasterCard, AmEx, Discover) as well as PayPal. Please click here to place your order.

How long will it take for my shipment to go out?

All orders placed with items for shipment will go out the following business day. You will receive an e-mail letting you know when your order has been shipped.

Where can I get a receipt for my order?

You will need to log into your account using the e-mail and password you used when you made your purchase. Once logged into your account, choose Orders & Downloads. Here you will find your purchased software history of all orders.

My card was declined, but I see charges from you on my account. Did my order process successfully?

The charge you see on your account is a preauthorized hold. Since our system has declined your card, the transaction will not post. The hold will drop from your account according to your credit card or bank policy. Please contact your card issuer to find out when this hold will be released. To place your order by phone with a sales representative, please contact the sales office.

How do I change my account information?

You may change your account information (billing and shipping addresses, password, avatar, newsletter settings, etc.) by logging in to your Care Center and choosing Your Profile.

I forgot my password. How do I retrieve it to log in?

You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If the e-mail is no longer active, please contact the sales office.

How do I unsubscribe from the CoffeeCup newsletter?

This preference can be changed within your account under the Your Profile section. You can also click here to unsubscribe.

What payment options do you accept?

We currently accept all major credit cards (Visa, Mastercard, Discover, AmEx), as well as our new PayPal option. If your company or school needs to place an order using a purchase order, please contact our sales office.

I forgot what e-mail I used to register my account. How do I find out which one I used?

This information will be available on your printed receipt provided immediately after purchase. If you no longer have your printed receipt, please contact a sales representative to locate your account.

What if I don’t want an account?

Okay, we understand. We’ll be happy to help you, too. Just use an old-school way to get in touch.

Toll Free
Domestic U.S. & Canada
+1 (866) 734-HTML (4865)
International +1 (678) 495-3480
Fax +1 (678) 495-3481