We love to hear from the people who use our software! We have a mission when it comes to support: “Be extraordinary!” If you already use our software and have a question, just go to your Support Room and ask away.
We provide free technical support to all paying customers, for all our active applications. If you’re part of The Responsive Program™ you get priority support. The mission of The Responsive Program™ is to help and educate the members on everything related to Responsive Web Design. Members have access to books, articles and our support staff to learn and address a broad range of topics related to responsive design. Questions related to the use of any of the responsive software products are given a higher priority. If you’re interested in this program you can sign up here.
If you have used our support before, then you know that we truly go out of our way to make sure your experience is always a positive one.
What our users have to say:
I’ve dealt with a lot of companies and CoffeeCup’s support is by far the best in terms of responsiveness and willingness to find a solution.Glen H.
Dealing with CoffeeCup Software is always a pleasure. They offer great software, but more importantly, provide outstanding customer support.Lewis R.
If you are new to CoffeeCup and have not purchased anything, we will still strive to provide top notch free support to you for our free, trial and lite software. However, please understand that most of the time questions from paying customers will be answered first though.
If you need help getting started, not sure what program to use, or just want to pick our brains, just contact us and we will get you right on track. If you need support please create an account and start asking ahead.
If you have any sales related questions, Suzanne is standing by to answer any and all questions you may have. She will also tell you the weather forecast. Just don't ask what the winning lottery numbers will be, she is determined to keep that a secret.
If you require technical phone support, she can also make those arrangements for a nominal fee. We do encourage you to use our email support system first however. We are available in the office Monday—Friday, 9 a.m. to 5 p.m. EST at 678.495.3480. Outside of those hours, email support is still provided.
Pssst..The Responsive Program is the most interesting read, it will make you smile :)
People using our free and trial software get:
Paying customers get:
Coming Soon — The Responsive Program with:
Can you see that we love what our users have to say:
I came upon CoffeeCup software back in 1997 and have been a loyal customer ever since. Their customer service is by far the best, and their products and free updates make doing my work a lot easier and a lot more fun. Thanks CoffeeCup - you guys and gals are awesome!Jud N.
Your service and support have been superb. As a new designer, I don't know what I would have done without your help and support. There were many choices out there for site creation software and I consider myself to be very lucky to have chosen you, as my primary software provider.Paul N.
Join the ranks of web designers, developers, webmasters, and web entrepreneurs worldwide and order our software today. You’ll be happy you did. :)