Thanks Scott .........it worked. LOL :

I cannot get web image studio to do anything at all - open a file, create a file, anything?

Why can't you Jonathan? What error are you getting? Please be specific so we can help you out. ~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Scott A. Swedorski - VP of Product Development
CoffeeCup Software Inc.
Phone: 678.495.3480

I wish I could help by being more specific but there are no error mesages. The software just doesn;t do anything. It loads up OK but you cannot open anything - even the examples. You cannot create anything - I tried to insert a simple shape - nothing. It's obviouly not a widespread problem, but it is a problem for me. What did I do wrong?

Jonathan, Try downloading the program again and reinstalling. I can't hear what I'm looking at.
It's so easy to overlook something your not looking for.
Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/

Ok just downloaded and done a clean install. I am using the trial version 1 build 3348.

I start the application. Get a blank pallet so go to open one of the files in teh examples directory. (background_notepad.wif) then the dragon appears and ask me what I want to do so again I select open the same file but nothing opens. Still left with a blank pallet.

So I try to add an image - still a blank pallet.

No matter what I do - blank pallet????

When I know it does what I want I will upgrade from the trial version.

What happens when you click on Add Image at the top of the design screen? I can't hear what I'm looking at.
It's so easy to overlook something your not looking for.
Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/

What you are describing sounds like a bad install. What I would like you to first do is uninstall the version you have now and then download the software again from our website.

Hopefully this has fixed your issue. If it does not, then we need to get our hands a bit more dirty.

Follow these steps:

1. Uninstall the software.

2. You will need to visit this site (http://www.ccleaner.com/), and download the free version by following the download links, then install it onto your computer. Now you will need to run the application and select the Registry tool on the left, then scan for issues. Next you will need to click "Fix selected issues" and do not back up the changes to the registry. Then click on the option to fix all selected issues.

3. Reboot

4. Repeat step 2 to make sure all issues were fixed. If new issues were found, reboot one more time.

We now need to manually uninstall the version of Flash you have:

1. Visit this site and follow the instructions for uninstalling the Flash player you have installed on your system: http://kb.adobe.com/selfservice/viewCon … d=tn_14157

2. Restart your computer

3. Go to adobe.com and download and install the new version of the Flash player

Now we need to make sure .NET is installed:

1. Go to http://www.microsoft.com/download/en/details.aspx?id=21 and download dotNetFx35setup.exe and install it.

2. Reboot.

Now we are going to clear out all Windows Temp files:

Windows XP: Go to the Start Menu > Run and type %TEMP% and hit enter. I want you to select all the files and delete them. You may get a warning on one or two files that you cannot delete them, but that is ok.

Windows Vista/7: Go to the Start Menu and in the white box type %TEMP% and hit enter. I want you to select all the files and delete them. You may get a warning on one or two files that you cannot delete them, but that is ok.

Now it's time to re-install the software

1. Download the latest version again from our website.

2. Install Web Image Studio

With any luck, you should now be good to go! ~_~_~_~_~_~_~_~_~_~_~_~_~_~_~_~
Scott A. Swedorski - VP of Product Development
CoffeeCup Software Inc.
Phone: 678.495.3480

Wow! Scott how many hours did it take to type all that? I can't hear what I'm looking at.
It's so easy to overlook something your not looking for.
Here's my S-Drive site with
examples of what can be accomplished in VSD.
http://progrower.coffeecup.com/
Here's my CoffeeCup SCCP Shop with examples of what can be done.
http://progrower.coffeecup.com/shop/

He couldn't have... There aren't enough typos Living the dream, stocking the cream