WFB window not opening long enough...

User 10077 Photo


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Site: http://www.candle-fundraising.org/gener … s/contact/

On my phone (Galaxy S4 Active), the form iframe window does not open far enough to show the bottom of the form. Is this happening for others, and is there a fix?

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User 187934 Photo


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I can see the issue in FX when I squeeze the browser window. We've help a few user with this problem. It's usually a media query or some other break point causing the problem.
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

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User 187934 Photo


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You may want to put your form inside it's own container as it appears that you pasted the code directly under your <p>
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 187934 Photo


Senior Advisor
20,195 posts

Did you dbl check your forms iframe height to make sure you had it set correctly? I've forgot to do that after making changes to a form and left the original script.;)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 122279 Photo


Senior Advisor
14,464 posts

Overflow: auto; or overflow: scroll; perhaps?
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User 10077 Photo


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Thanks for the suggestions. I'd rather not have scrolling if possible, but that's an option if nothing else works. I put the form in its own container, but that didn't make a difference. Here's what I've figured out so far.

1. The issue is consistent in Ffx, Chrome, and IE 11.
2. The iframe code in the script generated by FB has a height specified in it. I can manually adjust the window height and that solves the problem. However, I would think that a javascript should adjust the height of the window.
3. I've noticed on other sites on which I use FB forms, FB does not adjust the iframe height after submitting the form. (I don't know if this is supposed to happen.)

I'm wondering how I can get a javascript to read the contents of the iframe window and then adjust the height of the iframe to match it.
ASK ME ANYTHING
I provide personalized help for Coffeecup Users including personal or group training for Site Designer, Web Form Builder and more via Zoom.
Email me at support@uscni.org or call 865-687-7698.

Did you know that Web Form Builder can be used for both simple and complicated forms and that it's not limited to the default fonts and buttons? Take a look at a form we developed for WindowTinting.com.
https://forms.windowtinting.com/forms/w … ppingcart/
User 187934 Photo


Senior Advisor
20,195 posts

Here's what I suggest most users to do to solve the confirmation issue.
http://www.coffeecup.com/forums/web-for … post210811
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com
User 10077 Photo


Senior Advisor
1,095 posts
Online Now

Actually, redirect works wonderful for me, and is a better choice in this case than just using a confirmation page. Thanks for your help.
ASK ME ANYTHING
I provide personalized help for Coffeecup Users including personal or group training for Site Designer, Web Form Builder and more via Zoom.
Email me at support@uscni.org or call 865-687-7698.

Did you know that Web Form Builder can be used for both simple and complicated forms and that it's not limited to the default fonts and buttons? Take a look at a form we developed for WindowTinting.com.
https://forms.windowtinting.com/forms/w … ppingcart/
User 2147646 Photo


Registered User
233 posts

If you change the Iframe height as high as is needed for mobile. Then put the iframe into its own div as Eric suggested... Then just adjust the div height for each breakpoint.
Should work... :)

User 10077 Photo


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James D wrote:
If you change the Iframe height as high as is needed for mobile. Then put the iframe into its own div as Eric suggested... Then just adjust the div height for each breakpoint.
Should work... :)

FB doesn't give us the option to set breakpoints does it? Or do I set those in RLMP?
ASK ME ANYTHING
I provide personalized help for Coffeecup Users including personal or group training for Site Designer, Web Form Builder and more via Zoom.
Email me at support@uscni.org or call 865-687-7698.

Did you know that Web Form Builder can be used for both simple and complicated forms and that it's not limited to the default fonts and buttons? Take a look at a form we developed for WindowTinting.com.
https://forms.windowtinting.com/forms/w … ppingcart/

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