Thanks for sharing Tommy.

Scott just started having this exact issue today with 1and1!

tried replacing the file per your instructions no good...

what now?

help:(

ty

Contact 1&1 technical support. Remember Form Builder does not auto-update itself, so if the form just stops working that means something on the server changed. If they cannot help, use S-Drive instead. The form always works on S-Drive.

I attest to that. Forms on S-Drive work great!

Is this still an issue with the latest software update for form builder?

over the past few days I am not receiving form results, this happen yesterday on two different servers one with godaddy.com and ipage.com but today it seems to be working.
Why does it do this?

I checked the .cvs in storage folder on the servers and there were several that were submitted but I didn't receive.

That's probably a server issue. Can you make find any similarities in the submit times or ip addresses?

ok, I have been wrestling with this for awhile. back in sept everything worked fine...now...it wont work.

I had the default settings in there for the user.cfg.php. Got no emails to me or to the registrant
Called GoDaddy and they gave me this configuration...

/*********************** Send Mail Configuration ****************************/

// What service is available for sending mail? Possible values are:
// - localhost [default] Server where the shop is installed, must be a Linux or Unix machine with sendmail
// - smtp A mail server of your choice that supports the standard SMTP protocol
$user_config['mailer']['service'] = 'localhost';
//$user_config['mailer']['service'] = 'smtp';

// Does the remote SMTP server need authentication?
$user_config['mailer']['smtp']['auth'] = true;
//$user_config['mailer']['smtp']['auth'] = false;

// Use this if the server needs authentication:
$user_config['mailer']['smtp']['user'] = 'league_registration@esdarts.com';
$user_config['mailer']['smtp']['password'] = 'hattrick';

// The address of the server
$user_config['mailer']['smtp']['host'] = 'smtpout.secureserver.net';
//$user_config['mailer']['smtp']['host'] = 'smtp.gmail.com';

// Connection parameters for a plain SMTP server
$user_config['mailer']['smtp']['port'] = '25';
$user_config['mailer']['smtp']['secure'] = '';

// Connection parameters for a SMTP server that supports secure connections, such as smtp.gmail.com
//$user_config['mailer']['smtp']['port'] = '465';
//$user_config['mailer']['smtp']['secure'] = 'ssl';

RESULT? I get emails but registrant doesn't

Then I tried the one suggested in this thread which is this one...

/*********************** Send Mail Configuration ****************************/

// What service is available for sending mail? Possible values are:
// - localhost [default] Server where the shop is installed, must be a Linux or Unix machine with sendmail
// - smtp A mail server of your choice that supports the standard SMTP protocol
$user_config['mailer']['service'] = 'smtp';
//$user_config['mailer']['service'] = 'smtp';

// Does the remote SMTP server need authentication?
$user_config['mailer']['smtp']['auth'] = true;
//$user_config['mailer']['smtp']['auth'] = false;

// Use this if the server needs authentication:
$user_config['mailer']['smtp']['user'] = 'league_registration@esdarts.com';
$user_config['mailer']['smtp']['password'] = 'hattrick';

// The address of the server
$user_config['mailer']['smtp']['host'] = 'relay-hosting.secureserver.net';
//$user_config['mailer']['smtp']['host'] = 'smtp.gmail.com';

// Connection parameters for a plain SMTP server
$user_config['mailer']['smtp']['port'] = '25';
$user_config['mailer']['smtp']['secure'] = '';

// Connection parameters for a SMTP server that supports secure connections, such as smtp.gmail.com
//$user_config['mailer']['smtp']['port'] = '465';
//$user_config['mailer']['smtp']['secure'] = 'ssl';

RESULT? I get this error

Fatal error: Class 'PHPMailer' not found in /home/content/42/7287442/html/Registration-test/Doubles/2Man/fbapp/php/mailer.cls.php on line 264

which reads... $mail = new PHPMailer();

any suggestions?

link to reg form... http://www.empirestatedarts.com/Registr … ation.html

ok...got it to the point where I get the notification by email, just like I want it. but the confirmation email to the registrant doesn't arrive. Using this cofig right now...

$user_config['mailer']['service'] = 'localhost';
//$user_config['mailer']['service'] = 'smtp';

// Does the remote SMTP server need authentication?
$user_config['mailer']['smtp']['auth'] = false;
//$user_config['mailer']['smtp']['auth'] = false;

// Use this if the server needs authentication:
$user_config['mailer']['smtp']['user'] = 'league_registration@esdarts.com';
$user_config['mailer']['smtp']['password'] = 'hattrick';

// The address of the server
$user_config['mailer']['smtp']['host'] = 'relay-hosting.secureserver.net';
//$user_config['mailer']['smtp']['host'] = 'smtp.gmail.com';

// Connection parameters for a plain SMTP server
$user_config['mailer']['smtp']['port'] = '25';
$user_config['mailer']['smtp']['secure'] = '';

http://www.coffeecup.com/forums/web-for … wont-work/ may have helped in solving why customers aren't getting the emails. I used the defalt published setting in the cfg file, and now they seem to work.