My only suggestion is that you fix the crap you already have out there before you worry about
anything new.
A bit harsh you think?
Well you may well do so; but I am one very angry and I must say even more disappointed customer. I have just unsubscribed and have vowed never to purchase another Coffee Cup product.
Let me know when you decide to stop trying to be another Microsoft and I might reconsider.
Caveat Emptor may be a way of life in your company but it goes against the grain in the real world.

Ian, what has you so upset? If you look around the forums you'll see we try our best to accommodate all of our users and improve our software on a continual basis. Making blanket statements like "fix the crap you already have" doesn't tell us anything useful. If you care to be specific about your issues we will be happy to help.

A lot of emotion but nothing in the way of substance or information...

Like, at least the tiniest little hint of what the problem might have been...??

Try sending a support ticket instead of trying to bring down the positive attitude we have in the forums. Although I don't think the complaint deserves attention, I do want to say a couple things about CoffeeCup that most of us already know. First, there is no other software company that gives the respect that CoffeeCup does for its user's by taking seriously their claims even if they are trivial. Second, there is no other software company that goes all the way to the web development stage with their customers (CC is a software development company and yet they still help out with their customer's web development needs). Third...Fourth...Fifth, I changed career paths in part because of CC, which began as a hobby and grew into a passion because I could afford to pay for quality web development software in order to build a small website. Now I have built 10, in two years and am starting my own company.

For what its worth, thank you.

*shakes her head at another Poster that never ever asked for any assistance since his one and only post was a complaint*

I'm not gonna even give this one the time of day today. People that do that aren't looking for help or assistance, they are complainers to start with and/or having a bad day and taking it out on CC people. If there was a real problem that they needed assistance with, they would have opened a Ticket or "at the very least" ASKED on the forums here for help. Don't think this one did a ticket, and it's very obvious from ins "1" post that he never asked for help sooo...

Onward ...

If you tell folks what the problem is Ian and which product it is that you are having issues with, there are many experienced users within these forums, that will probably be able to offer you a solution, or a workaround.

Every Coffeecup product comes available as a trial for you to evaluate the product, before you make a purchase.

My comlaint as you call it was made only after being shrugged off by support and was made only after a succession of posts had acieved absolutely nothing, except to be offered a work around that I could not expect my client to cope with and finally beig told that I should have tried the Trial Version first.

My original problem was with the inability to change the unacceptably small font size in the Events RTB of the CC Web Calendar.

There are other problems as well but the font size issue was the killer. The Australian Accessiblity laws would have left me wide open if I put something out there with a font size that small and the work around suggested was not acceptable.

My other major concern with the product was with the program re-writing the HTML file every time you create or edit an event and then the onboard FTP uploading the new file with no option to remove it from the upload.

I gave up on trying to find an easy Events calendar option and have written my own PHP/mySQL calendar.

As I think I said in my original post I was was put off mainly by the Microsoft style attitude rather than by the problem itself..

Hoo Boy,
You guy's just dont get it!

I just recieved a refund notice from paypal - thank you very much.

But I hope the note on the refund was only accidently left on.

I would hope that you don't usually cuss out your customers.

Subject:
CoffeeCup Software has just sent you $34.00 USD with PayPal
Note:
was a bastard.

Not good PR folks. If you want to get dirty I'll gladly join in. Hey I'm an Aussie, so I can call on a substantial vocabulary of swear words; I just don't direct them at my customers.

I've said it before, and I'll say it again (since Ian made the comparison)...

Microsoft can't even come close to touching the top notch level of support and customer care that CoffeeCup provides for it's community of users. Have you ever seen a MS VP in their forums? Likely not, and definitely willing to bet not at 3am. Has MS ever opened up their product improvement to their customers, allowing serious brainstorming for what we the customers want? They claim they did with Win7, but I can't find anyplace that they allowed submissions for ideas. Has MS ever been made aware of a problem with their software, and provided a fix for it within hours (even on the weekend)? CoffeeCup has done all this and more. And I can't fail to remind you (again since you brought it up) of the ability to download and use FOR FREE all of CC's fully functional programs on a trial basis. Then when you purchase it, for a very reasonable price I might add, you receive FREE updates for life.

I really can't see how a "work-around" being provided, can be considered an unreasonable solution (especially if a permanent solution was being investigated).

But then again, you can't please everyone all of the time.

*is gonna keep her mouth shut because all she wants to do is cuss out the idiot that "cussed out people here" without even asking for any help and then claim he didn't get any* Guess we are supposed to have cyber-esp and know he needs help lol.