I have come to expect much more rationality out of you. The user's post is a gross over-exaggeration and mischaracterization of a company that puts their users first. Almost every paragraph begins on a faulty premise and yet you find one small little note to comment on (did you miss the word "recent"?). Besides that, I think you misunderstand professionalism. In your view CC would only monitor the forums and never interact with its users, they would not return emails, they would take a week to answer support requests, they would produce moderately good products that need updating once a month, etc.,
Is that the professional company you are seeking. I think it is cool as hell that the VP of product development is only an email or a forum post away. And yes, when someone posts and unfair, biased, irrational argument against a company that we all respect, you better believe people are going to say something. It's just too bad you are not one of those people.
My Web Development Company: http://www.innovatewebdevelopment.com (Created with Coffee Cup Software).
My Personal Website: http://www.EricSEnglish.com