Opening a project, and/or file handling within a project, such as [Save As] on a single file within a project requires 3-4 minutes of processing time. The same task performed on the same file accessed outside of the project is performed instantly. I have done all the uninstall/reinstall with reboots on both ends, exceptions in the firewalls, install with antivirus off, etc. No change in the behavior. I have looked at process memory use during these tasks. Only CC is using the CPU and memory to any appreciable extent.

I am using Windows Vista Premium Home OS. CPU = AMD Turion64 x2. Nvidia and the usual suspects. Nothing non-standard or exotic.

It should not take that long but I have no idea why it is giving you this problem and by the fact that you have not had responses I think no one really knows the answer.

I think it would be a good idea to put in a support ticket under your account.

Do let us know how the problem was solved, handy if anyone else encounters this problem.

Thanks ad99wd for the suggestion and response. I did put in a support ticket. The response was that it is a known problem with large projects. They are working on the fix. They will notify users through their email news letter.

I have the exact same problem, SurfTagger. It's not workable being this slow. It takes about 50% of the CPU utilization, and you're not kidding about the 3-4 minutes of time that it wastes per edit attempt.

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I'm having the same problem with the trial version. The program uses about 50% of CPU resources on an XP SP3 machine, and occasionally crashes the program completely. I am just building my web installation and don't have a lot of files or graphics in the mix. This is about as simple as an installation gets. I like the CoffeeCup interface, but I won't buy the program unless there is a fix for this.

I'm using Build 305.

I think the hanging issue with huge projects is for sites with a thousand pages, not sites with ten. There must be something else going on if things are taking that long to process.

@copwriter; your site has a few pages with a few graphics and it takes this long to save the files? Does it happen with an empty page, that is, create a new blank page (not from a template, just a simple new page) and save it right away; does it still take a long time? Did you install as an administrator? Have you tried running it in compatibility mode? There has to be a reason why this happens on your machine and not thousands of others.

To everyone; are you saving the files to a local drive or a network or external pen-drive/hard drive? Are your images and other included objects (flash movies, animations etc.) store locally as well on the same drive? What anti-virus software are you using (I hate asking this question as it seems like a cop-out and it hardly ever makes a difference anyway); there may be something in common among all of your installations. CoffeeCup has 8 million or so users and when a handful have an issue, it is an anomaly, not the norm, so there must be something in common that is causing it otherwise these forums would be jumping with people with the same issue.

Dave.

Hi Dave,

Your 1st paragraph theory is incorrect.

I launched the latest CoffeeCup HTML Editor as of today (Nov./27/2009). I did not select any website or existing files to edit and just let CoffeeCup load the default 565 byte Untitled1.html file. Then, I clicked on Save and selected a location for CoffeeCup to save the file. Then, it took exactly 5 minutes and 41 seconds to finish the save and let me click on something, anything else. During the "save", the CPU utilization for the Coffee.exe process was stuck floating between 40% to 47% until the Save finished.

I'm saving to a local hard drive.

I have XPSP3. I have no such problem running any other programs on my machine, many of them much larger than CoffeeCup HTML editor. I've even run two SUSE Linux servers in their own VMs on this machine under VMware, and anything beside Coffee Cup that I run is responsive to saves and anything else.

As you can see above, I complained about this 4 months ago, SurfTagger 5 months ago, and copwriter 2 months ago and no one from CoffeeCup.com has yet (and expected never) to acknowledge this as a legitimate support issue or complaint. The lack of support speaks volumes about CoffeeCup and should always be a heavily weighted consideration when purchasing software. Apparently CoffeeCup is catering to the masses as you suggest, but who wants to be left out in the cold when they have an anomalous issue? Non-anomalous issues are what Google searches are for, not even to mention the paying customer factor.

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If they have no ideas what could be causing this, they could at least post Dependency Walker output from running CoffeeCup HTML Editor under XPSP3 so we can see how our dependencies and versions differ from theirs.

http://www.dependencywalker.com/

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Have any of you created a support ticket? This is by far the best way to get the dev's attention. While Scott and some of the crew go through these forums, they probably skip a lot of stuff due to the sheer volume. A support ticket is much more targeted. While I agree that no response here seems pretty lame support, the many queries I have had over the years have always been dealt with to my satisfaction, though most of these were via the support ticket system.

Dave.

If you have problems like this, open a support ticket. We do try to answer as many questions in the forums as we can, but it is NOT OUR PRIMARY SUPPORT MECHANISM. When you open your support ticket, give us as much detailed information as possible. Try not to just say "it doesn't work".

We need step by step instructions and the same source files, so we can try and replicate the issue here. As Dave said, this is not happening on a global scale, and for users that have e-mailed us through support, we typically can get them fixed up.