External Preview not showing

Jul 14th, 2013 at 02:01 PM
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Christopher Powell
Registered User
13 posts

Since installing on new 64 bit W8 machine when I click External Preview the icon appears in task bar but when I click on that it just shows the code view. Similar if I toggle F11 - icon appears & disappears but preview never shows
Jul 14th, 2013 at 02:33 PM
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Inger
Senior Advisor
14,454 posts

Take a look at the bottom of the screen when the Editor is open. If you see the attached detail in red, click on it so that it becomes green.
Attachments:
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Jul 14th, 2013 at 04:06 PM
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Christopher Powell
Registered User
13 posts

It's already green!
Jul 14th, 2013 at 04:28 PM
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Inger
Senior Advisor
14,454 posts

Sounds like a bad install. Try uninstalling it, reboot, and install again.
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Jul 15th, 2013 at 03:25 PM
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Christopher Powell
Registered User
13 posts

Re-installed - no change. I notice that when I click the External Preview icon a square containing the preview flashes across screen from icon in tool bar to middle of right hand side and then off the screen. When I click again it flashes in reverse direction back to icon. (Does same thing if I move task bar to left of screen.) The code icon just toggles the code window on/off as normal.
Jul 16th, 2013 at 02:41 AM
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Christopher Powell
Registered User
13 posts

Problem solved. I have 2 screens - primary on right, secondary on left. When I reversed them Preview screen appeared on secondary (right) correctly. When I swapped them back it continued to work OK. Hopefully that's it. Tx for help
Jul 16th, 2013 at 03:17 AM
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Inger
Senior Advisor
14,454 posts

Thanks for posting the solution! :)
Ha en riktig god dag!
Inger, Norway

My work in progress:
Components for Site Designer and the HTML Editor: https://mock-up.coffeecup.com
Jul 16th, 2013 at 08:33 AM
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Jo Rice
Senior Advisor
10,951 posts

Might want to open a ticket and let CC know that, that sounds like a secondary screen bug that they can probably fix if they know about it. :)
Jo

http://elementsinwebdesign.com
Jul 17th, 2013 at 05:14 AM
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Christopher Powell
Registered User
13 posts

I thought this Support Room was the method to communicate with CC. All the contact links on their website seem to end up here. Or am I missing something?
Jul 17th, 2013 at 06:27 AM
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Eric Rohloff
Senior Advisor
20,190 posts

Try this Christopher.:)
https://www.coffeecup.com/help/myroom/opentopic/
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.
This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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