How to prevent telephone numbers...

User 2171959 Photo


Registered User
24 posts

I have noticed recently, in Internet Explorer, telephone numbers are always converted into Skype links. This does not happen on other browsers. In the preview I don't get this problem, even when run under IE

This seems to be basically an IE problem rather than a VSD problem but does anyone have any ideas on how to fool IE (or is it its Skype add-on) into not recognising telephone numbers and leaving them alone.
User 187934 Photo


Senior Advisor
20,190 posts

Uninstall Skype from your pc.:)
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User 2171959 Photo


Registered User
24 posts

Hi Eric,

It is probably good to know that it only affects people who use both Internet Explorer and Skype as that reduces the numbers likely to be affected but still leaves a large number who will be affected.

From my own point of view, although I thoroughly dislike the way it renders the telephone numbers on my website, i would not consider removing Skype as it is used regularly by my wife and I to communicate with family around the world. Anyway, the question is not about how it appears on my PC, it's about how it appears to all the other users of the website who happen to use IE and Skype

I am trying to find a solution which does not involve such drastic action as you suggest.
User 103173 Photo


VP of Software Development
0 posts

Turn the phone number text to Advanced Text. That will make an image out of it and will fix that.
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User 2171959 Photo


Registered User
24 posts

Thanks, Scott.

I had forgotten all about Advanced Text. It worked a treat
User 38401 Photo


Senior Advisor
10,951 posts

There is probably a setting on Skype to adjust that too, haven't looked, but I'm almost sure I recall a setting either in Skype or in the Browser settings, think it was in Skype though.
User 122279 Photo


Senior Advisor
14,455 posts

You're righgt, Jo Ann, there is a setting in Skype. Don't remember where, though, haven't used Skype for a long while.
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User 271657 Photo


Ambassador
3,816 posts

Deja-Vu... I knew you two had dealt with this before :D :

You can stop this by disabling or uninstalling the Skype toolbar in your browser. Without the add-on, phone numbers should display in the font and style that you specify. It should not be necessary to uninstall the Skype application, itself.

Also, it should be noted that there's no way you can control this behavior on other computers that have Skype and the toolbar installed, so you'll have to try to make it clear to your customer that this is not a function of your design and that it's beyond your control.


This was from a 2011 thread (answered by 'Shunned'), so don't know if that still applies.

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User 187934 Photo


Senior Advisor
20,190 posts

I guess the proper approach all depends on whether it's just you that don't want the numbers being grabbed by Skype or if you want to control your users also.:)
I can't hear what I'm looking at.
It's easy to overlook something you're not looking for.

This is a site I built for my work.(RSD)
http://esmansgreenhouse.com
This is a site I built for use in my job.(HTML Editor)
https://pestlogbook.com
This is my personal site used for testing and as an easy way to share photos.(RLM imported to RSD)
https://ericrohloff.com

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