Articles tagged “FAQ” - Sort by...

Menu Builder Quick Start Guide

If you want to build good looking, well functioning navigation menus, you’ve come to the right app. CoffeeCup Menu Builder has been designed to help you build sophisticated, standards...

Why Do I See a Box with a Red X Where My Image is Supposed to Be?

There are a couple of different issues that could explain why your images are not displaying correctly: Note : Most of these problems can be solved by transitioning to using Website...

How to Enable Javascript in Your Browser

To enable Javascript in your browser just follow the steps below: Internet Explorer Firefox Chrome Opera Safari Internet...

Chapter 4: Build your Menu

Layout, Elements & Themes In this chapter we will be starting the creation of a menu. You’ll get an overview of the different visual controls and and learn to use a bunch of them....

Chapter 1: Getting Started

An Overview of Menu Builder CoffeeCup has a long history of building software for designing navigation menus. And for good reason, making attractive, functional drop down menus has always been...

I Don't Know HTML. Can I Still Use the Program?

Using CoffeeCup HTML requires that you understand the basics of HTML, but you don't need to be an expert. In fact, just reading the online help articles should be enough to get you up and...

I Built My Site Using a Third Party's Webpage Builder. Will I Be Able to Use the HTML Editor?

Yes! You can use CoffeeCup HTML Editor to open any HTML page created with another company's web design software. However, at this time you cannot open sites designed in other programs with...

How Many Computers Can I Install One License Purchase On?

With a single license purchase, you can install the software on up to three computers at one time that are under your sole operation. This allows you to use the software on your home computer,...

I Installed the Registered Version, but It's Still Running on the Trial Period.

It sounds like you either did not install the registered program after you downloaded it, or you installed it while the trial program was running. In either case, follow the directions below to...

How Do I Change My E-mail Address With CoffeeCup?

Log into your account and click the My Account link . You can change your e-mail address under the Profile tab .  If you have forgotten your login information, e-mail...

What is a CNAME record?

CNAME stands for Canonical Name. It is a record kept by a domain registrar to re-direct domain names to other URLs while still preserving the domain name in the re-directed URL. The CNAME...

I Forgot My Password. How Do I Retrieve it to Log In?

You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If the e-mail account is no longer active, please contact us . In your e-mail, state...

How Do I Make a Screenshot?

The easiest way to show our tech support team what your software issue looks like is to take a screenshot. A screenshot is an image of your computer screen. If you aren’t sure how to take a...

How Do I Unsubscribe From the CoffeeCup Newsletter?

If you scroll to the bottom of the CoffeeCup newsletter, you will see the following text: You can change your newsletter settings here at any time. All requests are honored but may take up...

Website Access Manager Frequently Asked Questions

What Are the Server Requirements to Use Website Access Manager? You should be running an Apache or Apache-compatible server (lighttpd and EhttpD work too). The program actually comes with a...

What Happens if My Shipment is Lost or Stolen?

Please note that CoffeeCup is not responsible for lost or stolen packages through the mail carrier. As a courtesy, reshipment requests made within 30 days of original purchase on lost or stolen...

I Forgot the E-mail Address I Used to Register My Account

This information is available on your printed receipt, as well as on the e-mail confirmation sent immediately after finalizing your purchase. If you no longer have these receipts available, please...

How Do I Change My Account Information?

To change your account information, log into your account , and then click on My Account . From here, you'll be able to change your account information, including your basic...

What Kind of Customer Support Services Do You Offer?

You can find a wealth of video tutorials, Knowledgebase articles, and other helpful information in the help sections of all our software. You can reach this section by going to our site, clicking...

Where Can I Get a Receipt for My Order?

You will need to first sign in to your CoffeeCup account using the e-mail and password that were used when making your purchase. Once logged into your account, choose “Orders &...

My Card Was Declined, but I See Charges from You on My Account. Did My Order Process Successfully?

The charge you see on your account is a pre-authorized hold. Since our system has declined your card, the transaction will not post. The hold will drop off from your account according to your...

How Can I Track My Shipment?

At this time all orders are sent via USPS and do not offer tracking numbers. We do have a shipping quote time of 7-14 business days for delivery within the United States. Orders going overseas may...

I Did Not Receive an Order Confirmation Screen or E-mail. What Should I Do?

Please contact the Sales team immediately before continuing to ensure that your order has been placed successfully and we will be happy to help.

What Payment Options Do You Accept?

We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...

How Long Will it Take For My Shipment to Go Out?

All orders placed with items for shipment will go out the following business day. You will receive an email letting you know when your order has been shipped.