If you're having trouble connecting, sometimes the solution is as simple as enabling Passive mode. You can find this option by navigating to File > Manage Servers and putting a checkmark...
To publish your website to the Internet, you will need to use either S-Drive or purchase space on a server where your website will be stored. Server space is owned by a hosting provider, such as...
If you receive a specific error, refer to the FTP Error Codes article in this Knowledgebase. If not, there are several possible causes for this issue. The best way to determine if the reason you...
If you experience errors uploading with Direct FTP, you may want to check the access logs on your server for any of the following FTP error codes. 500 Series: The command was not accepted...
Follow these three steps to upload your files to your server: Step 1: Once you are connected to your server, navigate to the folder where you want to store your files. You can do this by...
At this time, there is not a tool available in Direct FTP to recover accidentally deleted files. However, if your Web hosting provider has a backup of your site, this may be possible. Contact...
What is FTP? What does FTP stand for? What do I use FTP for? What does ... mean? What is an FTP client? What is a server profile? What is Passive...
Error : 530 login incorrect This is caused by an invalid username or password. If this connection has worked in the past, you may try deleting the profile and creating it again. Also, check to...
There are several potential reasons why you are not able to upload your webpages: You may need to upload your files to a specific subfolder on your server. To set this subfolder,...
Error: 11001 in Request ConnectAsync 500 Host Not Found Winsock #11001 If you get this error when you try to upload, there are a few things you should try: Make sure you are connected...
If you connect to the Internet using a proxy server, you will need to configure this in Direct FTP before you can connect to your server. To access the proxy server settings, first click Edit...
If you need to change the permissions of a file or folder on your server (a process also known as CHMOD ), you can use the handy tools in Direct FTP. First, select the file or folder whose...
Error : 11004 in Request: ConnectAsync. Check your server profile settings and try again. 500 No Data (Winsock error #11004) This error can occur if you put something invalid in the Server...
Error : 426 connection closed; transfer aborted or 503 bad sequence of commands Some servers do not allow passive transfers and will return this error if you try using passive mode . Try...
Error : 425 can't open data connection This error usually arises from not having passive mode turned on. To do this, go to File > Manage Servers , select the server profile you wish...
To backup your Direct FTP database, you simply need to copy the file to a secure location. Once you do that, you can then install Direct FTP on the new system and copy the file back. Here is...
Please note that these are all suggestions. If they do not resolve your issue, contact your hosting provider. Because they have all the information about your server and website, they are best...
Contact your hosting provider, and they will be able provide this information, as well as any other server account information you may need.
Making backups of your files is an important part of being a web designer. After all, you never know when you may need access a previous version of your website. Direct FTP makes it easy to back...
Clicking the Servers button in the Toolbar or navigating to File > Manage Servers opens the My Servers window . The My Servers window allows you to set up a server profile you can use to...
There are several possible causes for this issue: 1. Have you tried refreshing your browser? 2. Have you tried deleting your temporary Internet files? To do this in Internet Explorer,...
There are three main modes for uploading files in an FTP client: auto, ASCII, and binary. All text-based files are uploaded in ASCII mode, whereas all images, movies, and audio files are uploaded...
CoffeeCup Direct FTP is a program designed to give users the ability to transfer files from a home computer to a server. For instance, if you are designing a website, you can use Direct FTP to...
Try disabling Passive Mode . To do this, navigate to File > Manage Servers , select the desired profile, and uncheck Passive Mode . If the program still will not connect, consult this...
Incorrect Proxy Information First, you should make sure you did not enter proxy server information by mistake. If you don't know what a proxy server is, or if you have not been instructed...
You may want to contact Tripod and make sure you actually have FTP access with your account. If you don't, you will not be able to use Direct FTP to upload your files.
There is nothing in Direct FTP that will automatically terminate the connection, but the server will usually implement some type of auto-disconnect feature for security reasons. You should contact...
If you are using a firewall, you will need to scan your computer for Internet-enabled programs. This ensures that your firewall is aware that the program exists and can therefore add it to a list...
If, when trying to delete certain files or folders, the icon just flashes, disconnect and then reconnect to your server and try again. If this doesn't work, you may want to contact...
Note : This feature is only available in version 5.2 or lower. Here's a useful feature for those among us whose spelling or typing skills are less than perfect. If you find yourself making...