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What are the System Requirements to use RLM

Most people don't want to even worry about server/system requirements, because it can be complicated stuff. There are however a few things you need to be aware of in order to install Responsive...

What are the Video Dimensions of Each Skin in Web Video Player?

Each skin comes in two sizes: small and large. The small skin has an inside video size of 240x180 and the large skin has an inside video size of 320x240.

What are the “Area Background” Properties, and How Do I Use Them?

You can create a complex design by combining different background properties, which is why we included the "area background" properties (including the central, main content, header,...

What are these CPF and CPFS files, anyway?

In your HTML Editor's Website Project folder, there are two files that contain data about your project: The .cpf file is your project source file, and contains the path to your...

What Currencies Do You Support?

The following is a list of currencies supported by each merchant. This information could change at any time, so for the most complete, up-to-date list, visit each merchant's website.  ...

What Does "Passive Mode" Mean?

If you're having trouble connecting, sometimes the solution is as simple as enabling Passive mode. You can find this option by navigating to File > Manage Servers and putting a checkmark...

What Does PixConverter Do?

The CoffeeCup PixConverter is capable of converting multiple images in multiple formats. You can change the quality, size, name, and more with ease. Let's say you just took 100...

What Does the Globe Icon Do?

Selecting the globe icon in a product or category marks it as hidden. This means it won't be published when you upload your shop, or if the product or category has already been published,...

What Does the Star Icon Do?

The star icon flags the selected product by placing a star next to it. Flagged products are automatically moved to the front page of your online shop.

What Email Address Does Web Form Builder Use?

In Web Form Builder's Email Notices tab, you can choose to receive a notification message (an email sent to you, the form creator) or an auto-response message (an email sent to the...

What Exactly Can Shopping Cart Designer Do?

Glad you asked! Shopping Cart Designer Pro is used to create a custom theme for a Shopping Cart Creator store. This could mean making a few tweaks to a preexisting design, or using one of the...

What File Types are Disallowed or Allowed to be Uploaded to S-Drive with Direct FTP?

Now that Direct FTP supports uploading to S-Drive, you can quickly and easily upload just about any type of file you can think of! This gives you greatly increased flexibility to build your...

What File Types Can Web JukeBox Play?

CoffeeCup Web JukeBox will only play MP3 files. It cannot play WMA, WAV, AAC or any other type of audio file. However, if you have an audio converter, like the one found in CoffeeCup MP3 Rip...

What File Types Can Web Video Player Convert?

Web Video Player converts MPGs, AVIs, MOVs, FLVs and WMVs to Flash quickly and easily. Just choose your videos and pick a player skin, and you are ready to upload your movies, clips, or...

What Happens if I Lose My VNU File?

Visual Site Designer version 6.0 and higher automatically saves a time- and date-stamped copy of the VNU file to your server whenever you upload your website files. To access these files, use...

What Happens if My Shipment is Lost or Stolen?

Please note that CoffeeCup is not responsible for lost or stolen packages through the mail carrier. As a courtesy, reshipment requests made within 30 days of original purchase on lost or stolen...

What Happens to My Custom Themes when the Trial Version of Shopping Cart Designer Expires?

When the trial version of Shopping Cart Designer expires, you will no longer be able to open any of the custom themes you created or apply them to a store in Shopping Cart Creator. However, if...

What HTML Tags Can I Use in the Long Description?

Most HTML tags can be used in the long description. Just be careful when adding scripts, as they could conflict with the cart itself. If you run into a problem, simply remove the scripts and/or...

What is a CNAME record?

CNAME stands for Canonical Name. It is a record kept by a domain registrar to re-direct domain names to other URLs while still preserving the domain name in the re-directed URL. The CNAME...

What is a Favicon

What is a Favicon This little icon allows you to place your company logo or corporate brand in the browser address bar. Not having one of these will not have a direct negative effect on your...

What is a Horizontal Rule?

A horizontal rule (<hr>) is a line that goes across a webpage, like so: That was just a default horizontal rule — it's totally possible to create stylish ones, too! To...

What is a Merchant Account?

Plastic, Not Paper If you own or run a business — especially an online business — you know that it's imperative that you be able to accept credit cards. To do this,...

What is a Robots.TXT File

What is a robots.txt File? Sometimes we need to let search engine robots know that certain information should not be retrieved and stored by them. One of the most common methods for defining...

What is a Web-Safe Font?

There are an awful lot of fonts in the world! For years, no doubt, you’ve been using a ton of them in word processing documents, party invitations, banners, etc. But have you ever noticed...

What is a Website?

Before jumping into web design, it’s important to make sure you have a basic grip on what websites are and how they work. Essentially, a website is a collection of documents known...

What is a WIF File?

WIF is a vector-based image format used exclusively with our nifty Web Image Studio software, and it stands for Web Image Format . It’s not viewable in a browser—and therefore not...

What is an Action?

Using Action frames is the first step to adding user interaction. By clicking on the button, you will be prompted what type of action you want to insert. A play movie action will play the movie...

What is an Image Map?

An image map is an image that acts as a link, but instead of simply acting as a link to a single page, the image acts as a link to multiple pages. For instance, say you have a map of the United...

What is CD-DA or DAE?

The process of direct reading the audio data is called CD Digital Audio (CD-DA) or sometimes referred to as "Digital Audio Extraction" (DAE) or as "CD ripping" . CoffeeCup CD & MP3 Ripper uses...

What is Flash?

What is Flash? A little history lesson. What can Flash do? How can I make Flash work for me? Starting out. Where do I start with...