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When I Import a Password File Into Website Access Manager, the Information Appears in the Wrong Fields.

In order for the information in your password file to appear in the correct fields, it must be in the following order: Real Name Title Username Password...

When I Published My Shop, it Overwrote My index.html Page!

Shopping Cart Creator saves its shops with the filename index.php . This won’t present a problem if your shop has its own unique domain name, such as shop.mydomain.com , but it may be...

When I Try to Add a Product to My Cart, Nothing Happens.

This issue is caused when your web server isn't properly configured to handle sessions. Sessions are how PHP remembers things like what a customer puts in their cart, subtotals, totals, and...

When I Try to Upload, I Get the Message "No Changes Were Detected."

If you receive this message, it is because you have already uploaded all your changes. If you feel you have received this message in error, go to Tools > Show Folder Status . This opens a...

When I View My Homepage on Other PCs, the Fonts and Layout are Different.

Most likely what is happening is that you've used a non-web-safe font. ( Click here for help understanding what a web-safe font is. ) The ultimate source of the font being rendered on a web...

When Trying to Connect, the Program Just Hangs.

Try disabling Passive Mode . To do this, navigate to File > Manage Servers , select the desired profile, and uncheck Passive Mode . If the program still will not connect, consult this...

When Trying to Publish My Shop I Receive the Error "Failed While Saving Products"

If you are trying to export or publish your shop and you receive an error message that says, "Failed while saving products," the likely cause is a security setting in your anti-virus...

When Viewing My Homepage on the Internet I Just See a File Listing.

You probably didn't write the correct catalog-name in the dialog box Internet Connection under the menu Settings > Internet Connection. Double-check all the FTP information in this...

Where Can I Get a Receipt for My Order?

You will need to first sign in to your CoffeeCup account using the e-mail and password that were used when making your purchase. Once logged into your account, choose “Orders &...

Where Do I Find Output Files in MP3 Rip & Burn?

After you rip the CD tracks or convert the audio files you can find the output WAV, MP3, WMA, AAC, OGG, APE, and VQF files by selecting the shortcut "Output." You can also define the...

Where is My Power Post Stream Data Stored?

When you add your CoffeeCup account credentials to Power Post, we will automatically sync the posts you make through the program with these locations.  It is not recommened that you edit...

Which Bitrate Should I Use to Get CD-Quality Audio?

This is another of those questions that people debate endlessly. There really is no single (correct) answer - it depends on your ears, your equipment, the quality and complexity of the input...

Which Merchant Accounts Do You Support?

At this time, Shopping Cart Creator supports PayPal  (Website Standard and Express). We chose to support this option in particular because of its reliability. With more then 164 million user...

Which Web Design Programs is Website Access Manager Compatible With?

Because Website Access Manager works by adding and modifying .htaccess files, it is compatible with most any web design program, including Visual Site Designer, HTML Editor, and Shopping Cart...

Who Will be Able to View My Image Map?

Viewers will not need a special plug-in to use your image map. Anyone capable of viewing images and running JavaScript on their browser will be able to view and use your image map. Only very...

Why Can't I See the Folders on My Server?

If you are entering your FTP settings in Website Access Manager and cannot see the folders on your server when you click the Browse button to select your home directory, you'll need to...

Why Can't I Use the Visual Editor with an HTML5 DOCTYPE?

The reason the Visual Editor won't work with an HTML5 DOCTYPE is because it was built around HTML 4.01. As a result, it does not recognize HTML5 tags such as <video>, <audio>,...

Why Do Form Elements Look Different in Certain Browsers?

When you publish a form with Web Form Builder, not everyone will see the exact same results. This is just the nature of the web, as no two browsers (or even versions of a browser) render HTML and...

Why Do I Get Disconnected After a Certain Period of Time?

There is nothing in Direct FTP that will automatically terminate the connection, but the server will usually implement some type of auto-disconnect feature for security reasons. You should contact...

Why Do I See a Box with a Red X Where My Image is Supposed to Be?

There are a couple of different issues that could explain why your images are not displaying correctly: Note : Most of these problems can be solved by transitioning to using Website...

Why Does My System Not Detect a CD-ROM when One is Inserted?

You need to install ASAPI on your computer. You can find more information here.

Why Nested Tables Are Bad For SEO

Why Nested Tables Are Bad Using nested tables may seem like the easier route to take when designing a website, but they are not recommended for a number of reasons. First, they require a longer...

Why Use CoffeeCup Direct FTP?

CoffeeCup Direct FTP is a program designed to give users the ability to transfer files from a home computer to a server. For instance, if you are designing a website, you can use Direct FTP to...

Why Use CoffeeCup Image Mapper?

Creating image maps can be tricky. You have to specify coordinates for the areas of your map, and it is not always clear just by looking at the image what these coordinates will be. It can get...

Windows Install Error

CoffeeCup Application Windows Installation Error “The App You’re Trying to Install Isn’t a Microsoft-Verified App” When installing CoffeeCup Software on Windows, you may encounter the...

Working with a Carousel Component

Slide into this photo gallery component tutorial. Arguably, one of the most popular features of a website is the use of photo galleries. In Site Designer there are several great options...

working with custom web fonts

Using Custom Web Fonts in Site Designer. Font type is one of the most important aspects on your website. Your style choices provide visitors with vital information about who...

Working with the tabs article component

Show Content With a Click with the Tab Component Make content display with a click using the Tab Article Component. The component is great for organizing information and presenting it when...

Working with Website Projects

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