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Where Can I Get a Receipt for My Order?

You will need to first sign in to your CoffeeCup account using the e-mail and password that were used when making your purchase. Once logged into your account, choose “Orders &...

I Did Not Receive an Order Confirmation Screen or E-mail. What Should I Do?

Please contact the Sales team immediately before continuing to ensure that your order has been placed successfully and we will be happy to help.

My Card Was Declined, but I See Charges from You on My Account. Did My Order Process Successfully?

The charge you see on your account is a pre-authorized hold. Since our system has declined your card, the transaction will not post. The hold will drop off from your account according to your...

I Have a Registered Version, but the Yellow Trial Banner is Still present. How Do I Download My Registered Software?

You will first need to uninstall any trial versions of the programs you are running prior to installing your registered software. Once you have uninstalled you will need to restart your system....

How Do I Change My Account Information?

To change your account information, log into your account , and then click on My Account . From here, you'll be able to change your account information, including your basic...

I Forgot My Password. How Do I Retrieve it to Log In?

You can use the Forgot Password option to have a link sent to your e-mail in order to reset your password. If the e-mail account is no longer active, please contact us . In your e-mail, state...

I Forgot the E-mail Address I Used to Register My Account

This information is available on your printed receipt, as well as on the e-mail confirmation sent immediately after finalizing your purchase. If you no longer have these receipts available, please...

How Long Will it Take For My Shipment to Go Out?

All orders placed with items for shipment will go out the following business day. You will receive an email letting you know when your order has been shipped.

How Can I Track My Shipment?

At this time all orders are sent via USPS and do not offer tracking numbers. We do have a shipping quote time of 7-14 business days for delivery within the United States. Orders going overseas may...

What Happens if My Shipment is Lost or Stolen?

Please note that CoffeeCup is not responsible for lost or stolen packages through the mail carrier. As a courtesy, reshipment requests made within 30 days of original purchase on lost or stolen...

Converting Animated GIFs to Flash™

Firestarter has the capability of converting animated GIF files into Flash™ files, mainly to reduce their file size. Once the file has been converted to a SWF file, you will not be able to...

What is an Action?

Using Action frames is the first step to adding user interaction. By clicking on the button, you will be prompted what type of action you want to insert. A play movie action will play the movie...

Which Merchant Accounts Do You Support?

At this time, Shopping Cart Creator supports PayPal  (Website Standard and Express). We chose to support this option in particular because of its reliability. With more then 164 million user...

Can I Edit a Theme in Shopping Cart Creator?

You cannot edit themes from inside Shopping Cart Creator, but you can with Shopping Cart Designer Pro . These equally intuitive applications allow you to modify your shop theme with such options...

How Do I Configure PayPal Express Checkout for Use With Shopping Cart Creator?

To use PayPal Express Checkout, you will need to sign up for a PayPal business account and provide an API username and password, as well as a signature. Here’s how to obtain this...

How Do I Configure Google Checkout for Use With Shopping Cart Creator Pro?

Follow these steps to configure your Google Checkout account for use with CoffeeCup Shopping Cart Creator Pro: Create an account with Google Checkout. Make sure you’re...

What HTML Tags Can I Use in the Long Description?

Most HTML tags can be used in the long description. Just be careful when adding scripts, as they could conflict with the cart itself. If you run into a problem, simply remove the scripts and/or...

What Does the Star Icon Do?

The star icon flags the selected product by placing a star next to it. Flagged products are automatically moved to the front page of your online shop.

What is the Maximum Price I Can Charge for Something?

There is a maximum price limit of 999,999.99 for any currencies. Also keep in mind that PayPal has an $8,000 limit on transactions, so make sure your items are priced at no more than $8,000 if...

What is the Difference Between a Product and a Category?

A product is an item that you sell in your online shop. Each product belongs to a Category . A category is a group used to organize your products. For example, you can set up a category...

How Do I Install Shopping Cart Creator?

If you are installing the registered version of the software, it is highly recommended that you uninstall the trial version before installing the registered version, and then restart your...

How Do I Disable Checkout So I Can Work on My Shop?

To take your shopping cart offline, open your shop in Shopping Cart Creator, click the Payment button in the Toolbar , and uncheck the box enabling whichever payment provider(s) you are...

How Do I Move My Cart to Another Computer?

If you work on your shop on multiple systems, you will need to copy the data to each computer you work on. To do this, open your existing shop and go to File > Save Shop As . Create a new...

What Does the Globe Icon Do?

Selecting the globe icon in a product or category marks it as hidden. This means it won't be published when you upload your shop, or if the product or category has already been published,...

When I Check Out Using Google Checkout, I Get an Error.

Possible Error #1: When I click Checkout using the Google Checkout payment option, I receive this error message: Google Checkout has returned an error! Ack: error Message:...

When I Check Out Using PayPal, I Get an Error.

When I click Checkout using the PayPal payment option in my online shop, I receive this error message: PayPal has returned an error! Ack: Failure Correlation ID: 81f242f06f3ec...

Is This Software SEO- and Web Standards-Friendly?

Yes. Everything is made with web standards and search engines in mind. Every page created with our software follows W3C markup standards. In addition, with the new Pages tool , you can add...

What are the Server Requirements to Use This Software?

To use Shopping Cart Creator (Basic or Pro) on your Windows (IIS/7.5) or Linux server, you must have PHP 4.4.7   , cURL extensions , and PHP sessions enabled . If you are...

I Receive a PHP Error When I Try to Check Out in My Cart.

When selecting a payment type in my web shop, I receive the following error message: Warning: array_search(): Wrong datatype for second argument in...

When I Try to Add a Product to My Cart, Nothing Happens.

This issue is caused when your web server isn't properly configured to handle sessions. Sessions are how PHP remembers things like what a customer puts in their cart, subtotals, totals, and...