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My Users See a Login Box Instead of a Custom Error Page. Why?

The short answer: Because your users haven't logged in yet. The long answer: Website Access Manager uses .htaccess files to password protect your website. The instructions in these...

I Can't Send E-mail With Website Access Manager

If you experience issues sending e-mail with Website Access Manager, your best bet is to go to Tools > Edit E-mail Settings and make sure your e-mail settings are correct. Please note that...

My Username and Password Are Correct, but I Still Can't Log In.

Some users who design their websites with Microsoft FrontPage have reported problems logging in with correct username/password combinations. This is because FrontPage automatically creates an...

I Can't Access my Remote Folder With Website Access Manager.

If you're experiencing issues accessing your remote folder with Website Access Manager, the culprit may be symbolic links. A symbolic link (or "symlink" in geek speak) is a link that points to...

Does Website Access Manager Work With Microsoft FrontPage?

If you're using Website Access Manager to password protect your website, you may experience issues installing Microsoft FrontPage. This is because Website Access Manager uses .htaccess...

Does Website Access Manager Work Over SFTP or SCP?

At this time, Website Access Manager only works with the FTP protocol running on port 21. SFTP and SCP run on port 22, so they are not compatible with the program. Because Website Access...

What are the Limitations of the Trial Version of the HTML Editor?

The trial version of HTML Editor has the same functionality as the registered version. The only difference between the two is that the trial expires after 30 days.

What are the Limitations of the Trial Version of Shopping Cart Creator?

The trial version of Shopping Cart Creator has the same functionality as the registered version with two exceptions: You cannot remove the "Shopping Cart Software by CoffeeCup Software"...

What are the Limitations of the Trial Version of Direct FTP?

The trial version of Direct FTP has the same functionality as the registered version. The only difference between the two is that the trial expires after 25 days.

What are the Limitations of the Trial Version of Website Color Schemer?

The trial version of Website Color Schemer has the same functionality as the registered version. The only difference between the two is that the trial expires after 21 days.

What are the Differences Between Website Access Manager and My Server’s Site Control Panel?

Website Access Manager offers many of the same features available within a site control panel such as Plesk, vDeck, or cPanel. The difference is that Website Access Manager simplifies these...

I Use Tripod for Web Hosting, and I Can't Upload.

You may want to contact Tripod and make sure you actually have FTP access with your account. If you don't, you will not be able to use Direct FTP to upload your files.

Problems Setting up Website Access Manager on a GoDaddy Server

Note : Although the information in this article is specific to GoDaddy, it can be applied to any hosting provider that uses subdomains of their primary domain. Please also note that GoDaddy...

How Do I Make a Screenshot?

The easiest way to show our tech support team what your software issue looks like is to take a screenshot. A screenshot is an image of your computer screen. If you aren’t sure how to take a...

Connecting to Your Server

To publish your website to the Internet, you will need to use either S-Drive or purchase space on a server where your website will be stored. Server space is owned by a hosting provider, such as...

Can I Create a Logout Feature?

It’s totally possible to create a logout feature for your website! First, you have to understand a bit about how Website Access Manager works. This program uses .htaccess files for password...

Bitrate Options

There are three types of bitrate options that you can specify for the encoder (although some encoders may not allow any options): constant, average, and variable bitrate. 1) Constant...

Advanced Tax Configuration Methods

Note : This article is for illustrative purposes only. Although we have attempted to present this information as accurately as possible, it is your responsibility to verify these rates and...

How Do I Link to Different Sections on the Same Page? (HTML Editor)

You've been designing your site and have figured out that a page can be as long as necessary. This is great, but it can be a pain when you're dealing with longer pages. Help out your...

How to Use the Open From Web Function.

With the HTML Editor, you can import published webpages from the Internet and open them in the program. To do this, go to File > Open From Web . This opens the Open From Web window ,...

Adding a Drop-Down List to an HTML Form.

Drop-down lists are slightly different from other HTML form elements in that they present multiple options. This being the case, the HTML Editor contains a special tool for keeping your...

Adding a List Box to an HTML Form

List boxes are slightly different from other HTML form elements in that they present multiple options. This being the case, the HTML Editor contains a special tool for keeping your list box...

Adding a Radio Button Group to an HTML Form

Radio buttons are slightly different from other HTML form elements in that they present multiple options and only allow one choice. This being the case, the HTML Editor contains a special tool...

What's the Difference Between PayPal Express Checkout and Website Payments Standard?

If you use PayPal Express Checkout , when your customers check out, they will be directed to a page that requires them to log into their PayPal account or create a new one. Therefore, this is...

How Do I Configure PayPal Website Payments Standard for Use With Shopping Cart Creator?

If you use PayPal Website Payments Standard, when your customers check out, they will be directed to a page that allows them to log into their PayPal account or pay by credit card without...

How Do I Manage Orders and Payments?

Shopping Cart Creator is not used to manage orders and payments. These aspects are handled through PayPal  for Shopping Cart Creator Basic and PayPal, Authorize.Net , Google Checkout ,...

When I Import a Password File Into Website Access Manager, the Information Appears in the Wrong Fields.

In order for the information in your password file to appear in the correct fields, it must be in the following order: Real Name Title Username Password...

Why Use CoffeeCup Direct FTP?

CoffeeCup Direct FTP is a program designed to give users the ability to transfer files from a home computer to a server. For instance, if you are designing a website, you can use Direct FTP to...

Configuring Taxes.

The tax options in Shopping Cart Creator 3.5 and higher allow you to set up specific taxes for your location and any locations you would like to ship to. This article will show you how to use all...

I Have Uploaded My Files with Direct FTP, but I Don't See the Changes

There are several possible causes for this issue: 1. Have you tried refreshing your browser? 2. Have you tried deleting your temporary Internet files? To do this in Internet Explorer,...