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When I View My Homepage on Other PCs, the Fonts and Layout are Different.

Most likely what is happening is that you've used a non-web-safe font. ( Click here for help understanding what a web-safe font is. ) The ultimate source of the font being rendered on a web...

How to Remove Captions.

To remove the caption area over your images, make sure no captions are added in the Manage Albums area . If there is even a single caption, this drop-down will display, but if no captions are...

Streaming or Progressive Download?

There are two different definitions for "streaming video": the technical definition and what most people think is streaming. Actual streaming video requires a special server to process...

How Do Layers Work?

Without layers, you would only be able to display one image at one spot in the movie. However, using layers, you can have images that overlap, or pass in front of each other. There are three...

I Can Connect to My Server, But I Can't Upload.

There are several potential reasons why you are not able to upload your webpages: You may need to upload your files to a specific subfolder on your server. To set this subfolder,...

Setting Up Secure FTP.

If you plan to upload files containing sensitive information and would like an added level of security, you can enable this option in Direct FTP. Navigate to File > Manage Servers , click...

I Accidentally Deleted File(s) and/or Folder(s). Can I Recover Them?

At this time, there is not a tool available in Direct FTP to recover accidentally deleted files. However, if your Web hosting provider has a backup of your site, this may be possible. Contact...

Creating Special Effects

Special effects are the heart and soul of any flash movie. Firestarter comes with many different effects, for both text and images. To apply one of these effects first select the image you...

No Video Device Selected

This error means the Web Video Recorder does not detect the camera or capture device on your computer. Make sure that the camera or capture device is connected directly to your PC and...

Why Do I Get Disconnected After a Certain Period of Time?

There is nothing in Direct FTP that will automatically terminate the connection, but the server will usually implement some type of auto-disconnect feature for security reasons. You should contact...

When Trying to Connect, the Program Just Hangs.

Try disabling Passive Mode . To do this, navigate to File > Manage Servers , select the desired profile, and uncheck Passive Mode . If the program still will not connect, consult this...

Using the Editor Pane in Direct FTP

Not only does Direct FTP have the ability to upload files, it also comes with a built-in, fully functional HTML editor. For the most part, the Editor functions just like any plain text editor,...

Can I Edit the ID3v2 Tags of Existing MP3 Files on my Hard Disk?

Sorry, the ID3v2 Tag editor is not designed to edit the tags of existing MP3 files on the hard disk.

What is Flash?

What is Flash? A little history lesson. What can Flash do? How can I make Flash work for me? Starting out. Where do I start with...

What Does "Passive Mode" Mean?

If you're having trouble connecting, sometimes the solution is as simple as enabling Passive mode. You can find this option by navigating to File > Manage Servers and putting a checkmark...

Can I Transfer .swf Files Made in Firestarter Into Programs Like Flash Studio?

No, you will not be able to transfer files from Firestarter into another Flash tool, or vice versa. Firestarter can only edit .fire files created in Firestarter.

Using Colors from Color Schemer in Visual Site Designer.

Follow these steps to place a color you have chosen in Website Color Schemer into a Visual Site Designer page. Once you have chosen the color you would like to place in your Visual Site...

FTP Return and Error Codes.

If you experience errors uploading with Direct FTP, you may want to check the access logs on your server for any of the following FTP error codes. 500 Series: The command was not accepted...

What are Java Applets used for?

Java Applets are usually used to add small, interactive components or enhancements to a webpage. These may consist of buttons, scrolling text, or stock tickers, but they can also be used to...

The Images I Upload Appear Distorted.

This can occur if you upload your pictures in ASCII mode instead of binary. To switch the transfer mode, navigate to Actions > Transfer Mode , and then select the proper mode from the list....

Adding Text

To insert text in Flash™ Firestarter, simply click the Add New Text button . After the text is inserted, you can edit the text using the Text field under the Object Properties tab . You...

Change the Configuration of Your Map

When you first created your image map, you specified options such as map name and a default URL if a user misclicks. You can always reset these values by clicking Document menu > Map...

Vista Isn't Displaying the Files in my Working Folder.

By default, the HTML Editor will save files in the Working folder, which is located at C:\Program Files\CoffeeCup Software\Working . However, Vista may interfere with this process, creating a...

How to Enable Javascript in Your Browser

To enable Javascript in your browser just follow the steps below: Internet Explorer Firefox Chrome Opera Safari Internet...

How to Make a Transparent Background.

To make your movies transparent, simply paste this code in between the HTML Object tags. &ltparam NAME="wmode" Value="transparent";> The transparency...

I Built My Site Using a Third Party's Webpage Builder. Will I Be Able to Use the HTML Editor?

Yes! You can use CoffeeCup HTML Editor to open any HTML page created with another company's web design software. However, at this time you cannot open sites designed in other programs with...

How Many Computers Can I Install One License Purchase On?

With a single license purchase, you can install the software on up to three computers at one time that are under your sole operation. This allows you to use the software on your home computer,...

What Kind of Customer Support Services Do You Offer?

You can find a wealth of video tutorials, Knowledgebase articles, and other helpful information in the help sections of all our software. You can reach this section by going to our site, clicking...

How Do I Unsubscribe From the CoffeeCup Newsletter?

If you scroll to the bottom of the CoffeeCup newsletter, you will see the following text: You can change your newsletter settings here at any time. All requests are honored but may take up...

What Payment Options Do You Accept?

We currently accept all major credit cards (Visa, MasterCard, Discover, AMEX) as well as our new PayPal option. Unfortunately, we do not accept direct bank transfer as form of payment at this...