Support Articles

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Can I Create a Logout Feature?

It’s totally possible to create a logout feature for your website! First, you have to understand a bit about how Website Access Manager works. This program uses .htaccess files for password...

Can I Customize Which Pages Appear in the Separate XML and HTML Sitemaps?

Before we answer this question, let's clarify the difference between XML and HTML sitemaps. XML sitemaps are used by search engines to help index your site, whereas HTML sitemaps are used...

Can I Edit a Theme in Shopping Cart Creator?

You cannot edit themes from inside Shopping Cart Creator, but you can with Shopping Cart Designer Pro . These equally intuitive applications allow you to modify your shop theme with such options...

Can I Edit the ID3v2 Tags of Existing MP3 Files on my Hard Disk?

Sorry, the ID3v2 Tag editor is not designed to edit the tags of existing MP3 files on the hard disk.

Can I Generate New Passwords For All My Users?

Yes you may! First, select all your users by going to Users > Select All or using the keyboard shortcut Ctrl+A . Next, go to Users > Generate New Password(s) . A window will appear...

Can I Have the Basic and Pro Versions of Shopping Cart Designer Installed at the Same Time?

You sure can! First, install one of the versions of the software normally. Next, run the installer for the other version, and in Step 3, uncheck the box that reads either Do you want to...

Can I Import Users From CoffeeCup Password Wizard?

Yep! Just go to File > Import and select Import users from CoffeeCup Password Wizard . Next, click the File icon to browse your computer for the desired Password Wizard file. When...

Can I Mix Vertical and Horizontal Menus?

When you start Menu Builder for the first time, you will have to choose the type of layout you would like your menu to use. Once you select a layout, it cannot be modified later.... or can it???...

Can I Play Copyrighted Music on My Website Legally?

The short answer: Of course! The long answer: We feel that your website is basically an extension of your home. You are allowed to share the listening experience of your CDs with your...

Can I Remove the Link to CoffeeCup Software in the Footer?

All themes created in the trial version of Shopping Cart Designer Pro are hard-coded with a link to CoffeeCup Software in the footer. This link can be removed by purchasing the Pro version of the...

Can I Transfer .swf Files Made in Firestarter Into Programs Like Flash Studio?

No, you will not be able to transfer files from Firestarter into another Flash tool, or vice versa. Firestarter can only edit .fire files created in Firestarter.

Can I Transfer My Profiles to Another Computer?

To backup your Direct FTP database, you simply need to copy the file to a secure location. Once you do that, you can then install Direct FTP on the new system and copy the file back.  Here is...

Can I Use Shopping Cart Creator on an Existing Website?

Shopping Cart Creator generates all the files you need to run your online shop, which means it can be used as a standalone website. Additionally, the Pages Tool gives you the option to add up to...

Can I Use Transparent Images?

You can insert transparent .gifs and .pngs onto your page using the Image tool , but not within shapes created using the Shapes tool . When you place a transparent image on your page, the...

Can I Use Website Access Manager on a Windows Server?

Website Access Manager cannot be used on Windows-hosted servers. Because .htaccess files are only compatible with Apache and Apache-compatible servers (including lighttpd and EhttpD). Although you...

Can Shopping Cart Creator Handle Downloadable Products?

Shopping Cart Creator is equipped to handle downloadable products in the same way it handles physical products. This gives you, the shop owner, the most control over your inventory. Please note...

Can Shopping Cart Creator Manage My Inventory?

Shopping Cart Creator puts complete control over inventory in the hands of the store owner. This gives you the responsibility for keeping track of the number of your available products. If your...

Can Visual Site Designer Open/Edit Preexisting HTML Files?

At this time, Visual Site Designer is a purely WYSIWYG editor, which means it cannot be used to directly edit HTML. Additionally, it can only work with the VNU files created within the program....

Can You Tell Me More About S-Drive?

S-Drive is a set of integrated services provided by CoffeeCup that work together toward a single purpose: Simplifying the process of creating and maintaining your website! From the very...

Cannot Convert Videos

Some users have reported that they are unable to convert videos using CoffeeCup Ad Producer. The problem has to do with a codec installed on the computer that is conflicting with ours. Codec is an...

Cannot Log In to the Admin Area

There are a few reasons why you may not be able to log in to the Admin area. 1. You did not upload the files to the exact URL you specified in Step 1 of the setup. If that is the case, the...

Celebration discount

Surprise: Get 31% off It was Suzie-Q’s 31st birthday this week and she’s decided to share the celebration fun with a cool discount to match her age. Just use code...

Centering Pages With CSS

The code below can be used to center your webpage in a browser window. The code will need to be pasted after the <head> tag but before the </head> tag. <style...

Centering your Buttons in a Menu

Here you will find the steps to center your buttons for a horizontal menu. If you need help with adding a background please see this article Extending Menu Background Across Entire Page ....

Change Coloring Options

By default, the colors Image Mapper uses are as follows: Default area color: Gray Mouseover area color: Red Selected area color: Blue Of course, if the image you use has colors that...

Change the Configuration of Your Map

When you first created your image map, you specified options such as map name and a default URL if a user misclicks. You can always reset these values by clicking Document menu > Map...

Changing Modes

There are three main modes for uploading files in an FTP client: auto, ASCII, and binary. All text-based files are uploaded in ASCII mode, whereas all images, movies, and audio files are uploaded...

Chapter 10: Exporting

Exporting is a little bit different than saving. When you save your project, Animation Studio creates an animated GIF at the same time using the frames you’ve selected. But to create a file...

Chapter 10: Form Options

You might consider this tab to be full of “Global Properties.” The options within are very similar to those found in the Property tab, but they apply to the entire form. Here’s...

Chapter 10: HTML Editor Frequently Asked Questions

Features, Tools, and Functionality What are the limitations of the trial version of the HTML Editor? The trial version of the HTML Editor has the same functionality as the registered...