I just started using CoffeeCup Webform builder and created a form for a client. The form is not sending any notification e-mails, but is going through all the motions of sending (ie redirecting to the "Thank You" page) I tried hosting the form on S-Drive as well, with no luck there either. It didn't send a notification e-mail and it never registered a result on S-Drive either. I would prefer to host on my web server, so I moved it back there. Any help would be greatly appreciated!
The form can be found at: http://www.noteads.com/contactnoteads.html
You can specify a name and email address that the notification will appear to come from. You can choose to simply enter an email address, or you can include a name and email address.
Example of email address only: email@example.com
Example of name and email address: Team Leader <firstname.lastname@example.org>
Note: Some web hosts won't send the notification email unless this field lists an email address from the domain that the form is hosted on. For example, if your form is hosted on "igotmydomain.com", the email address must end with "@igotmydomain.com". You can read more about this topic here.
If you receive a notification email and reply to it, your reply email will be sent to the email address chosen here. From the drop-down menu, you'll choose the name of an Email Address element in your form.
Example: Your form has an element named "email1" that asks for the submitter's email address. You pick "email1" from the "reply-to" drop-down menu. Someone enters "email@example.com" in the email element and submits the form, and you receive a notification email with the results. If you reply to that notification email, your reply will be sent to "firstname.lastname@example.org".
Note: Some web hosts will not send the email if a reply-to address is not selected. It is a good idea to choose one even if you don't expect to reply.
I just sent a test on the $300 booking form..and waiting for email now. *crossing fingers*
The site is galvestonfishingchartercompany.com. Click on the "Book Now" button at the bottom of first page. Somebody please help!
Did you get my test email? I did not get an auto-response back, so not sure if you have that configured. If not, try this. Publish this form to S-Drive to your http://cinn.coffeecup.com/ address and test the form again. If it works on our servers, that narrows down where the issue might be at.
Ok..it's on Sdrive and I just tried a test..and I got the response... Now hmmm.... where might the problem be? With my server??
Well that is good!
I would contact your hosting tech support and see if they can find anything in your server logs that points to why emails are not getting sent out.
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