E-mail notification not sending - Post ID 237344


Registered User
1 post

Hi there!

I just started using CoffeeCup Webform builder and created a form for a client. The form is not sending any notification e-mails, but is going through all the motions of sending (ie redirecting to the "Thank You" page) I tried hosting the form on S-Drive as well, with no luck there either. It didn't send a notification e-mail and it never registered a result on S-Drive either. I would prefer to host on my web server, so I moved it back there. Any help would be greatly appreciated!

The form can be found at: http://www.noteads.com/contactnoteads.html


Senior Advisor
2,942 posts

Hey Betsy, several users have had problems with this and it always comes back to the server and setup. Read through this article here and see if it helps. Pay attention to the paragraph I've included below...Let us know how it comes out.
http://www.coffeecup.com/help/articles/email-notices-in-web-form-builder/

From:
You can specify a name and email address that the notification will appear to come from. You can choose to simply enter an email address, or you can include a name and email address.
Example of email address only: mrcoffee@coffeecup.com
Example of name and email address: Team Leader <mrcoffee@coffeecup.com>
Note: Some web hosts won't send the notification email unless this field lists an email address from the domain that the form is hosted on. For example, if your form is hosted on "igotmydomain.com", the email address must end with "@igotmydomain.com". You can read more about this topic here.
Reply-To:
If you receive a notification email and reply to it, your reply email will be sent to the email address chosen here. From the drop-down menu, you'll choose the name of an Email Address element in your form.
Example: Your form has an element named "email1" that asks for the submitter's email address. You pick "email1" from the "reply-to" drop-down menu. Someone enters "me@mywebsite.com" in the email element and submits the form, and you receive a notification email with the results. If you reply to that notification email, your reply will be sent to "me@mywebsite.com".
Note: Some web hosts will not send the email if a reply-to address is not selected. It is a good idea to choose one even if you don't expect to reply.
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Registered User
1 post

I need to set up a notification email sent to me after my web form is filled out. I'm having no luck attaching a email template. I have a responsive red file and it will not attach.


Registered User
50 posts

I'm having issues getting the form on one site to send notifications. It was working in the past and now the client tells me that he's no longer receiving notifications. There are 2 forms..one for $100 booking deposit..and another for $300 booking deposit. It's the lesser one that's giving me fits now. I looked at the file again, checked the To emails...all is good. They are domain emails. I have myself as the BCC. The submit button goes to the "Thank You" page with the PayPal button. Nothing. I've waited hours.. As I said, it worked before..but no longer.

I just sent a test on the $300 booking form..and waiting for email now. *crossing fingers*

The site is galvestonfishingchartercompany.com. Click on the "Book Now" button at the bottom of first page. Somebody please help!


Registered User
50 posts

Anyone? Someone?


VP of Software Development
49,402 posts

Cindy Roland wrote:
Anyone? Someone?

Did you get my test email? I did not get an auto-response back, so not sure if you have that configured. If not, try this. Publish this form to S-Drive to your http://cinn.coffeecup.com/ address and test the form again. If it works on our servers, that narrows down where the issue might be at.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.


Registered User
50 posts

Ok..it's on Sdrive and I just tried a test..and I got the response... Now hmmm.... where might the problem be? With my server??


VP of Software Development
49,402 posts

Cindy Roland wrote:
Ok..it's on Sdrive and I just tried a test..and I got the response... Now hmmm.... where might the problem be? With my server??

Well that is good! :)

I would contact your hosting tech support and see if they can find anything in your server logs that points to why emails are not getting sent out.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.


Registered User
50 posts

Thank you thank you!!!


Registered User
13 posts

i have 3 forms i use for attendance records at my church. i have set up multiple emails to receive the notifications. but apparently only the emails in the CC or BCC boxes are receiving the notifications. how do i rectify this? oh and i cannot find a way to enter a "reply to address" in the form settings. the drop down is there nut i am not allowed to enter an address into it.

http://www.fremontcog.com/attendance/attendance.php
http://www.fremontcog.com/kidsurge/attendance.php
http://www.fremontcog.com/theflood/attendance.php

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