Oh, I dunno... How fast can you whip out a functional Forum Maker? I know CC can do it a heck of a lot better & FASTER than I can, so I'll just leave it to them.

We're not discussing or critising CC skills and knowledge, nor handing out atta boys for people who are trying to misdirect the main issue, that might need more attention for CC and customers.

I'am pleased with CC skills, but this issue should be addressed so CC won't loose customers to other services.

Keep in mind the subject matter is to help CC & customers, nothing gets solved, by atta boy comments.

Embarking on the development of a new product is obviously a business decision that is CC's to make. As with any other business decision, considerations would have to include: available resources, estimated market size, how well it 'fits' with existing products and existing customer base, and much, much more.
There will always be competing claims on available, finite resources - in terms of personnel, funds, etc. - between the different candidates for new programs, and with consideration of further development needs for existing products. This latter point is important since CC's continued success will depend on reputation and will be judged, first of all, based on the perceived quality of flagship products such as the HTML Editor, VSD and a growing family of Shopping Cart products.
Based on their success to date, it appears that CC has made some pretty decent business decisions. I sincerely hope that this will continue, and that they will continue to stay financially healthy, since I, for one, would like them to stick around for quite a while! (so they can continue giving me free updates to my programs!)
I am sure that postings on the forums about desired new products can be valuable input to the decision process, but - and let's be realistic here - it is far from the only consideration!

(Please note that the above is no 'atta boy', - neither do I think other posts in this thread could be characterized as such)

We all want CC to be successful, that is NOT the issue, but the issue I was making was the response time to reply to us, from 2008 to 2010

It's only curtious and good business practice to make a reply to good customers.

It only takes a couple minutes to reply or comment, not from 2008 to 2010, Hahaha!

Alot of business grow by word of mouth and reputation, that is why I made the comment in the first place, I saw something that CC might address in the future ( customer relations ) because none of us want to hear anything bad about CC or loose business too competition.

As far as I'am concerned CC can evaluate the information given and move on to other important issues and ideas.
.

And I suppose Microsoft (or any other big name software publisher) would just jump right in and respond immediately? I'd like to see ANY of them give even half of the personalized response time that CC gives us as customers. I would never expect the VP of Ops or VP of Software Dev to be available in a forum, much less at 2 in the morning (which you will OFTEN see hear). When is the last time a VP of anything from another software publisher gave you a response via forum/e-mail/phone or smoke signals?

I don't know why CC didn't respond earlier, don't really care why they didn't. They have responded now, and apparently feel that enough people have requested this to make it worth investing time and efforts. That's good enough for me.

You can make all the excuses you like. All companies have a good public relations.

Why have a thread if no one monitors it from 2008 to 2010? I don't think I'am the only one who noticed this.

The bottom line is the customers sign all the checks, even for Microsoft.

It's a waste of time discussing this further, it has no value or merit it seems and egoes don't solve problems.


I won't be posting no more on here, it's a waste of my time.

Awww, come on Gregory, let's not end things on such a bad note, especially since I think it would be for all the wrong reasons, like misunderstandings!
The way I see it is that the forums are primarily a means of communication between users.
I don't think the forums were ever meant as a means of contacting CC management with expectations of a timely response from them. There are other ways, e.g. direct e-mail to the "Head Honcho" at CC, to accomplish that.
Instead, I see this forum - Ideas for New CC Programs - as a place for users to present ideas and then see if more users 'join that particular bandwagon'.
If - at the time - CC did not really see this particular program idea on the horizon, a luke-warm response to that effect, even if 'timely', would not have been very satisfying either, would it?
I really don't think it's true that "no one monitors it from 2008 to 2010". As a minimum, I think a lot of users saw/monitored it.
I think the CC management just didn't have a satisfying answer at the time, but now they do, so now they respond! Let's give them the benefit of the doubt!

I have to agree, Coffeecup is one of the best companies I have seen, the communication they have with the customers are A1.

The Coffeecup staff have been fixing bugs and upgrading current software and brought us some excellent applications. Shopping Cart Creator and designer are amazing additions.

The main aim from coffeecup is to make life easier for website designers and they have succeeded in doing this.

They have not promised us forum software and none has been expected , like Per said forums are not for direct questioning to the staff at coffee cup.

In 2008 you would have probably had the answer "This is not currently somthing we are working on, but maybe in the future." if you had gone throught the correct channel of contact.

But they are thinking of doing it now so relax, there is always outher means of creating easy forums if you read up about it.

I mean, they have a great forum right here. I would love to have something like this on my sites. I get tired of all the same ole' open source look and feel.

If possible, I would like to have a forum that will work with my existing Access database

Thanks,