Places and Norton Internet Security


Registered User
4 posts

Hi

I've just purchased and tried three times, to down the Full Version of Places from your website. However, Norton Internet Security insists that it contains the WS.Reputation.1 virus/trojan and keeps deleting the .exe file.

I'm guessing that this is a 'false positive' and that there is nothing actually wrong with the file...

Can you suggest a safe course of action that I can follow so that I can install the product safely?

Kind Regards

Happy New Year from the UK!

Brian




Senior Advisor
10,907 posts
Online Now

I think getting rid of Norton is the best advice I can think of.
Norton has this habit of flagging all sorts of files and scare you with trojan warnings. I used to have Norton and got rid of it for exactly that reason.
If CC head honcho Scott sees this post, he will probably advise you not to have any anti virus programme at all, just reformat a couple of times a day or so :lol: My setup isn't as streamlined as his, so I have gone over to Microsoft security Essentials, which doesn't come up with such false alarms. There are also other AV programmes out there that do a good job.
Ha en riktig god dag!
Inger, Norway
My new honey site, built with RFF: http://www.horgenhonning.net/
Component sharing for RSD, RFF and RBB: http://www.horgenhonning.net/sharing/



VP of Software Development
49,402 posts

I'm sorry you ran into that issue with our software. Typically these errors are caused by your antivirus software definitions files being out-of-date and reporting a false positive as a result.

We do periodic testing of all of our software with the latest versions of all major antivirus software, and we can confirm with absolute certainty that our software is clean.

I recommend you update your antivirus software and virus definitions to the latest version. That should fix this error.

Also note that is not actually a virus.

WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks. Detections of this type are based on Symantec’s reputation-based security technology. Because this detection is based on a reputation score, it does not represent a specific class of threat like adware

That is one of the dumbest settings a virus scanner has. There are no problems but because it is a new program, they do not have enough stats in their database so they flag it as a problem. Makes no sense to me why they do that. I so hate Norton at times. ;)
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Registered User
4 posts

Hi Inger and Scott

Thanks for your quick replies...

I guessed that Norton was the problem; I just wanted to know if anyone else had reported it as a problem and if there was any advice available...

Anyway, I turned off Norton temporarily and it installed just fine!

Thanks again...

Regards

Brian

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