Mobile Menu Issues - On Android...

User 103173 Photo


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What OS version are you currently running on your Android device? It is recommended to at least be on v4.3 or higher. Have you also tried to use a different browser like Chrome on this device instead of the native browser to see if that helps?
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User 2526084 Photo


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Hi Scott,

Checked the Andriod version and it's 5.1. When I was running tests, I used Firefox and Chrome, navigation failed to function correctly on both browser...

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User 122279 Photo


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Sorry, I can't find the .mb file for the jillneimark.com site. I had a disk crach about a year ago, and I think that file went down the drain with some other stuff.

But I have been experimenting with the 'version2' file that I sent you the other day. I uploaded the index file that is created by MB, without putting it into a site. http://www.fjermeros.net/rooky . It is possible to 'kind of' navigate on my android tablet, but then you have to hold the button a while until it becomes 'marked'. Then you'll have a dialog box asking what you want to do with it. Of course, this is not what we want, and it doesn't happen on the jillneimark site, so something must be wrong, but I can't see what it is. Also, I noticed that most of the time, if one of the menu buttons is clicked on (well, touched, on the Samsung tablet), the submenu list opens, but closes so fast that you are not able to hit one of the buttons in the submenu. I'd be interested in the solution to this problem if Scott is able to sort it for you.
Ha en riktig god dag!
Inger, Norway
My new honey site, built with RFF: https://eikweb.com/horgenhonning/
Component sharing for RFF, RBB, RSD and SD: https://eikweb.com/sharing/


User 2526084 Photo


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Inger wrote:
I uploaded the index file that is created by MB, without putting it into a site. http://www.fjermeros.net/rooky.
Hi Inger, thank you again for taking another look.

Inger wrote:
I noticed that most of the time, if one of the menu buttons is clicked on (well, touched, on the Samsung tablet), the submenu list opens, but closes so fast that you are not able to hit one of the buttons in the submenu.
I tested the menu you uploaded on my android devices, the behavior was as you reported it to be.

Hopefully the CoffeeCup tech team will take a look.

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User 2526084 Photo


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Quick update from Scott via the tech support ticket. The CoffeeCup team will be looking into the Menu Builder <-> android issue, but Scott stated he was unsure if a fix would be made available anytime soon, if at all.

In the meantime, I am going to try one of the other MB themes. The current menu was designed in minimal glass, I may try the keyboard or Canvas themes.

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I used no theme when I created that menu I have mentioned here. I drew it up from scratch. Just saying, in case there is something with the menu themes.
Ha en riktig god dag!
Inger, Norway
My new honey site, built with RFF: https://eikweb.com/horgenhonning/
Component sharing for RFF, RBB, RSD and SD: https://eikweb.com/sharing/


User 103173 Photo


VP of Software Development
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Got some time to go through all this by setting up a few virtual machines.

I have setup a sample site with your menu and for me using the Android browser, the menu navigation works correctly. You can access this sample site at http://coffeecup.com

I also tested your website at http://risk-assessments.org/ and the menu loads and was functional for me on that site as well. I also had a friend verify things on their device, and both menus functioned correctly. So it is working on two virtual machines and an actual device.

My only suggestion is you might want to go through your Android browser settings and just see if anything out of the ordinary is disabled or configured incorrectly.

https://www.google.com/search?q=android … p;ie=UTF-8

So not sure if that helps, but, at least, I can confirm it appears to be working. Hopefully, something can be found in your Android settings.

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User 2526084 Photo


Registered User
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Scott Swedorski wrote:

I have setup a sample site with your menu and for me using the Android browser, the menu navigation works correctly. You can access this sample site at http://two.coffeecup.com

I also tested your website at http://risk-assessments.org/ and the menu loads and was functional for me on that site as well. I also had a friend verify things on their device, and both menus functioned correctly. So it is working on two virtual machines and an actual device.


I have to completely report the opposite findings. I tested the http://two.coffeecup.com in both my android devices and the two right menu's (those with submenus') just snapped closed before a submenu could be selected. I also loaded this site into my Opera Mobile Emulator software, tested several mobile simulated devices and they all displayed the menu snapping closed behaviour.

My testing shows this is a real issue that even Inger was able to confirm.

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User 103173 Photo


VP of Software Development
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Not sure I can offer you any further suggestions there. Maybe someone else in the forums has some ideas?

I will keep my eyes open for other reports from other users, but so far you have been the only one to report this issue. The more people that report it will help us determine if it is a bug or a configuration issue which will then help us track down the problem. So far for us, I cannot replicate what you are describing.
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Scott - and Rooky,
I made that jillneimark menu (mentioned above here) nearly 2 years ago, using whichever version of MB available at that time, and then HTML Editor for the page. As far as I can see, it works on all platforms, even Rooky was able to navigate it.
Now I'm using a not yet launched (but hopefully soon ;) ) version of MB, and when researching a problem, you try - and guess at - almost everything and then a bit. I made a version 2 of Rooky's .mb file (posted above) and my findings were these:
But I have been experimenting with the 'version2' file that I sent you the other day. I uploaded the index file that is created by MB, without putting it into a site. http://www.fjermeros.net/rooky . It is possible to 'kind of' navigate on my android tablet, but then you have to hold the button a while until it becomes 'marked'. Then you'll have a dialog box asking what you want to do with it. Of course, this is not what we want, and it doesn't happen on the jillneimark site, so something must be wrong, but I can't see what it is. Also, I noticed that most of the time, if one of the menu buttons is clicked on (well, touched, on the Samsung tablet), the submenu list opens, but closes so fast that you are not able to hit one of the buttons in the submenu. I'd be interested in the solution to this problem if Scott is able to sort it for you.


So I started thinking that maybe it was the newer version of MB that caused the problem, so I created a simple menu, just using the default that comes up when you open MB. I uploaded the index page that is created by exporting the menu, added a couple of pages by copying the index (Services 1 and About). No problems navigating that on my Android tablet. http://fjermeros.net/test-blank/

Then I thought that perhaps the 'glass' template was the culprit, so I made another, with that template, but otherwise the same procedure: http://fjermeros.net/test-glass/. No problem navigating there either. The menu buttons with submenus stay open long enough that you can select one of them.

So MB and the templates are out of the loop. What is left? The combination of MB and RSD? or that Rooky has added something in his configuration that makes it not work? I have not had time to investigate that yet, but at least I'll try testing the insertion in RSD.


Ha en riktig god dag!
Inger, Norway
My new honey site, built with RFF: https://eikweb.com/horgenhonning/
Component sharing for RFF, RBB, RSD and SD: https://eikweb.com/sharing/



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