CPM won't install - Post ID 267250

User 418470 Photo


Registered User
98 posts

I just uninstalled the beta version, tried to install the latest Color Palette Manager & receive a windows alert stopping the 'unknown app'. Selected run anyway and get an installer error. Downloaded again & it still won't install? I've attached a screen shot.
Attachments:
I should have something clever to say... but I don't.
newurbanpantry.com https://www.newurbanpantry.com
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User 103173 Photo


VP of Software Development
49,402 posts

I did a Google search on that error, and it appears to be coming from the operating system due to a bad download.

https://www.google.com/search?q=install … p;ie=UTF-8

I would suggest deleting all copies, reboot and then re-download the software and hopefully, that will fix you up.

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User 418470 Photo


Registered User
98 posts

I've done this a couple of times. The failure is happening with both CPM and RSD. I opened the .exe with 7zip and ran "test" which returned 169 lines of CRC failed in rsrc\group_cursor... and 2 lines of Data Error in 'certificate' and [0].
I will try now with alternate browsers, I'm using chrome btw.

If I open a support ticket can you send me email links to those 2 files?

Thanks
I should have something clever to say... but I don't.
newurbanpantry.com https://www.newurbanpantry.com
frankelmo.com http://www.frankelmo.com
User 103173 Photo


VP of Software Development
49,402 posts

I just responded to your support ticket.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.
User 418470 Photo


Registered User
98 posts

Thanks Scott,
The problem seemed to be the download location. Worked fine when downloaded to the desktop rather than the downloads folder. Just thought I'd update
I should have something clever to say... but I don't.
newurbanpantry.com https://www.newurbanpantry.com
frankelmo.com http://www.frankelmo.com
User 418470 Photo


Registered User
98 posts

Installer payload initialization failed
The problem is back now even when downloading to the desktop. I've unregistered/re-registered the windows installer. Disk cleanup, reboot, etc. Sonar, Foundation Framer, Bootstrap Builder, RED will not install.
Any suggestions?
I should have something clever to say... but I don't.
newurbanpantry.com https://www.newurbanpantry.com
frankelmo.com http://www.frankelmo.com
User 103173 Photo


VP of Software Development
49,402 posts

The issue would still be the same. You might want to try different browsers and see if it helps.
Learn the essentials with these quick tips for Responsive Site Designer, Responsive Email Designer, Foundation Framer, and the new Bootstrap Builder. You'll be making awesome, code-free responsive websites and newsletters like a boss.

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