Top Video Tutorials
Live Chat Overview
This video will introduce you to the basics of adding a customized chat to your Website using CoffeeCup Live Chat. (Version 6.0 used in this video tutorial)
Adding Live Chat
In this video, you'll learn how to add a chat box to your Website using CoffeeCup Live Chat. This includes setting up a new chat using the Live Chat Setup Wizard. You must enter the URL for your site, choose which kind of chat you want to create (live chat or public chat room), and set up your FTP profile. Finally, it will show you how to log in to your chat as both a user and as an...
Adding a Public Chat Room
This tutorial will show you how to create a public chat room using CoffeeCup Live Chat. It will walk you through the steps involved in using the Live Chat Setup Wizard, including entering the URL where the chat will be located, specifying that you want to create a public chat room, and uploading your files to the proper location. Finally, it will show you how to log in as a user. (Version...
Top Knowledgebase Articles
Cannot Log Into the Admin Area
There are a few reasons why you may not be able to log into the Admin area. 1. You did not upload the files to the exact URL you specified in Step 1 of the setup. If that is the case, the easiest solution would be to create another chat and make sure you upload your files to the same folder on the server as you specified in Step 1. Note : You do not have to include server folders...
Users can't log into your Live Chat.
The only reason we know of for this is that the Admin area is not open on your computer. In order for users to log into your Live Chat, the Admin console must be open and running on your computer. If the Admin console is not running, the users will receive the Unavailable message.
Is CoffeeCup Software Compatible With Windows 64-Bit?
Officially, all of our software is supported under Windows 7, XP, and Vista 32-bit. However, many of our users are able to use the software with Windows 64-bit running in Windows XP Compatibility Mode. Follow these steps to set this up: 1. Right-click the program .exe file and select Properties . 2. Click the Compatibility tab. 3. Select the Run this program in compatibility...
Live Chat